Client Experience & Office Assistant

Job Description

Job Description

Client Experience & Office Assistant

Summary/Objective:

We are seeking a friendly, professional, and service-oriented Client Experience & Office Assistant to help create an exceptional experience for our clients, guests, attorneys, and staff.

The Client Experience & Office Assistant supports the day-to-day operations of the firm's reception, conference rooms, client-facing spaces, and office services functions. This role works closely with the Hospitality and Administrative Teams to help ensure the office is welcoming, organized, professional, and ready for business each day.

Delivering great service happens both front-of-the-house and behind the scenes. From greeting a client and preparing a conference room to distributing mail, stocking supplies, and helping with a document-production request, this role contributes to the smooth operation of the firm and the experience of everyone who interacts with us.

This position requires extreme attention to detail, impeccable professionalism, a positive and “ whatever it takes ” attitude, and yes—an uncontrollable smile.

Responsibilities:

Client Service & Reception

• Greet clients, guests, vendors, and employees in a friendly and professional manner.
• Answer and route incoming telephone calls and provide accurate information as appropriate.
• Assist with visitor arrivals, appointments, and other front-desk needs.
• Provide courteous and responsive service to internal and external clients.
• Help ensure the reception area and other client-facing spaces are welcoming and professionally presented.
• Assist attorneys and administrative staff with client and guest needs.

Meeting and Hospitality Support

• Assist with conference room scheduling, meeting preparation, and hospitality needs, including room setup, meeting materials, food and beverage service, catering, basic technology support, and prompt room reset after meetings.
• Conduct regular walkthroughs and restock conference rooms, reception, kitchens, break areas, and other shared spaces to ensure they remain clean, organized, well-stocked, and ready for use.
• Assist with firm meetings, client events, and special functions, including setup, service, and cleanup.
• Promptly address or report facility, technology, supply, or other issues that may affect meeting spaces or the client and guest experience.

 

Office & Administrative Support

• Provide responsive office services and administrative support to attorneys and staff. 
• Process and distribute mail, packages, deliveries, and courier shipments. 
• Assist with copying, scanning, printing, binding, and other document-production needs. 
• Maintain office and hospitality supplies, inventory, equipment, and shared work areas. 
• Assist with office moves, workstation setups, special projects, and backup coverage across administrative and office services functions. 
• Handle documents, schedules, and confidential information accurately and discreetly, with a strong commitment to client and internal service.

 

Qualifications:

• One to three years of experience in reception/front desk, customer service, retail, or another service-oriented environment preferred.
• High school diploma or equivalent required; additional education or training is a plus.
• Hospitality mindset: Prior experience in hospitality, hotel concierge, luxury service, or client‑facing roles strongly preferred.
• Client‑first orientation: Genuine enjoyment of serving others and making people feel welcome.
• Exceptional professionalism: Polished appearance, strong presence, and outstanding interpersonal skills.
• Extreme attention to detail: Names, timing, presentation, and follow‑through matter—every time.
• Positive & resilient attitude: Calm, upbeat, and solution‑oriented, even on busy days.
• “Whatever it takes” approach: Willing to step in, help out, and go the extra mile - comfortable taking initiative and operating independently while also accepting direction as needed.
• Strong communication skills: Clear, articulate, and warm—both in person and over the phone.
• Discretion & judgment: Absolute respect for confidentiality and professionalism in a legal environment.
• Tech comfort: Familiarity with Microsoft Office, calendaring & scheduling, phone systems, and other office technology.
• Flexibility to work extended hours when business needs require.
• Strong commitment to punctuality and dependability is required

 

About Us:

Wheeler Trigg O’Donnell is recognized as one of the Top 20 Trial Law firms in the Nation. Established in 1998, the firm represents sophisticated clients in high-stakes civil trials, appeals, and related litigation ranging from complex commercial to class actions to catastrophic torts with exceptional results for our clients. WTO lawyers have taken more than 1,100 trials and arbitrations to verdict or award and hundreds of appeals to opinion in 45 states and Washington D.C., while calling Denver home.

 

Position Type/Expected Hours of Work:

Work Schedule: Monday through Friday, 8:00 a.m. – 5:00 p.m., including lunch hour. This is a full-time, non-exempt position working fully onsite in our Denver office. Overtime is paid at 1.5 times the hourly pay rate when the employee works more than 40 hours in a Sunday through Saturday work week. 

 

Salary Range: $55,000 - $65,000 annually. The final salary will be commensurate with education and experience. Additionally, the firm provides standard benefits including health insurance, 401(k) contribution, and paid time off, with annual bonus potential based on firm performance.

Work Environment:

The team atmosphere is fostered not only by the lawyers, but by all members of the support staff. Our firm’s employees are proud of collaborating to service firm clients. Our commitment to teamwork allows us to tap multiple fields of experience from our range of practice areas, ensuring our ability to meet each client’s individual needs. Our team approach enables us to analyze a situation from several points of view until we uncover the advantage that makes the difference for our client.

Application Deadline:  Please submit your application materials by 5:00 p.m. (MST) November 16, 2026. Applications submitted after the deadline may be accepted while the position remains open, but consideration is not guaranteed .

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

An Equal Opportunity Employer
We are an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the firm to recruit, hire, train and promote persons in all job titles without regard to race, ethnicity, religion, sex, age, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our firm. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.