Commercial Laundry Systems Field Technician

Job Description

Job Description

A day in the life

You start your morning at home in the Nashville, TN area, review your dispatch in the mobile ticketing system, load up your company-provided service vehicle, and head to your first stop. It might be a fitness center, a hospital, or a motel—anywhere commercial washers, dryers, or ironers keep daily operations moving. You diagnose electrical and mechanical issues, install the right replacement parts, and clearly explain your work so customers feel confident and informed. Between calls, you log time, parts, mileage, and fuel with accuracy. You stay connected with the service manager, parts team, and vendors to ensure each repair is done right the first time. You keep tools and equipment organized and ready, and when large projects pop up, you pitch in with installations and deliveries. Throughout it all, you build strong relationships—because reliable service and a positive attitude are how we grow together.

The people who thrive at Alliance Laundry Systems Distribution are adaptable, self-motivated, and customer-obsessed. They take pride in their craft, bring a strong work ethic, and constantly look for smarter ways to help customers succeed.

Core responsibilities

• Troubleshoot and repair on-premise and vended commercial laundry equipment (washers, dryers, ironers)
• Install and replace parts as required
• Document all service time, materials, mileage, and fuel purchases with precision
• Communicate clearly with customers to ensure understanding and satisfaction
• Collaborate with the service manager, parts department, and vendors for accurate outcomes
• Maintain tools, test gear, and the company-supplied service vehicle in top condition
• Assist installation crews with equipment installs and deliveries
• Handle additional tasks to support efficient department operations

Education and experience

• High school diploma or equivalent required
• 2+ years of mechanical repair experience; commercial laundry experience preferred (equivalent education/training/experience considered)
• Working knowledge of electrical testing instruments and other diagnostic/programming tools
• Experience with phone/email/ticket-based dispatch systems preferred
• Comfortable with MS Outlook, Word, and Excel (preferred)

Skills and attributes

• Strong mechanical aptitude; able to diagnose and resolve electrical and mechanical issues
• Reads and interprets electrical and mechanical schematics/drawings
• Highly organized and detail-focused; capable of managing multiple tickets and deadlines
• Excellent written, verbal, and interpersonal communication
• Resilient and comfortable with change and ambiguity
• Self-starter with initiative, accountability, and persistence

Travel

• Substantial travel within the assigned Nashville-area service territory
• Occasional overnight travel may be required for special projects

Standard and physical requirements

• Regular sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and fine motor work
• Lift, carry, push, and pull up to 50 lbs frequently; assistive devices provided for heavier items
• Frequent talking/hearing and hands-on tool/computer use; periods of computer-based work requiring close vision and focus
• Valid driver’s license; a company vehicle may be provided
• Clean Motor Vehicle Record

How we work: DRIVE

• Dedicated: Keep commitments and follow through
• Respectful: Act with integrity and value diverse perspectives
• Innovative: Seek better ways of working and lead change
• Versatile: Adapt quickly and operate with agility
• Engaged: Think like an owner and build what the market needs

This role services the Nashville, TN market and is dispatched from your home.