Records Manager

R&W Group has a brand-new Records Manager opportunity with one of our favorite law firm clients, located in their DC office location. The Manager will lead a team of Records Management professionals, drive operational excellence, support technology and AI-enabled process improvements, and partner with attorneys, business professionals, and firm leadership to deliver efficient, secure, and client-focused records management services. Key Responsibilities Lead the day-to-day operations of the Information Governance/Records Department across all firm offices, providing coaching, guidance, and performance management for department staff. Develop departmental goals, operating procedures, and strategic initiatives that align with the firm's long-term Records Management objectives. Oversee the lifecycle management of physical and electronic records, including retention, retrieval, storage, transfer, imaging, preservation, and defensible disposition. Ensure compliance with the firm's Records Retention Policy, ethical screening requirements, and applicable client, legal, and regulatory obligations. Manage the receipt, transfer, and disposition of client files related to attorney arrivals, departures, and client file requests. Oversee the conversion of paper records to electronic format and ensure the integrity and accessibility of records within the firm's Document Management System. Maintain responsibility for the firm's Tax & Estates records and other specialized collections. Evaluate, implement, and optimize records management technologies, including AI-enabled solutions, automation initiatives, and software upgrades to improve operational efficiency. Develop, document, and maintain departmental policies, procedures, and best practices. Monitor departmental performance, identify process improvement opportunities, and implement solutions that enhance service delivery and compliance. Prepare and manage departmental budgets, monitor expenditures, and provide financial reporting and variance analyses. Assess staffing, equipment, and space requirements and make recommendations to support departmental operations. Develop and deliver training programs for Information Governance/Records Management staff and educate firm personnel on records management policies and procedures. Partner with attorneys, business professionals, and firm leadership to resolve complex records management issues and deliver exceptional internal client service. Perform other leadership responsibilities and special projects as assigned. Qualifications Bachelor's degree required or an equivalent combination of education and at least 10 years of progressively responsible records management experience, including supervisory responsibility. Extensive knowledge of legal records management and Information Governance principles, practices, and retention requirements. Experience managing records operations within a law firm or other professional services environment strongly preferred. Experience leading organizational change, process improvement, and technology implementation initiatives. Familiarity with AI tools and automation technologies and their practical application within records management and business operations. Expertise with document management and records management systems. Advanced proficiency with Microsoft 365 applications, including Word, Excel, Outlook, Teams, and SharePoint. Strong understanding of electronic records management, imaging, and digital information lifecycle management. Ability to evaluate, test, and implement new technologies and software enhancements. Typing proficiency of at least 50 words per minute. The successful candidate will demonstrate: Proven leadership and people management skills, including coaching, mentoring, performance management, and staff development. Strategic thinking with the ability to align departmental initiatives with organizational priorities. Excellent judgment, professionalism, and discretion when handling confidential and sensitive information. Strong analytical, organizational, and problem-solving skills. Exceptional communication and relationship-building skills with the ability to influence stakeholders at all levels. Ability to manage multiple priorities while delivering high-quality results in a fast-paced environment. Strong financial and budget management skills. Commitment to innovation and continuous improvement, including the responsible use of AI and emerging technologies. Outstanding customer service orientation with a collaborative, solutions-focused approach. High level of integrity, accountability, and reliability. #J-18808-Ljbffr