Service Manager

Brandt Heating and Air Conditioning is hiring a full-time Service Manager in Iowa to lead, coach, and elevate a high-performing service team. Do you thrive on developing people, sharpening processes, and delivering five-star customer experiences? If you love guiding technicians, solving complex HVAC challenges, and building a strong culture, apply today and grow your leadership impact with Brandt.

WHY YOU SHOULD JOIN US

Compensation: Based on experience - $80,000 - $150,000 base pay with bonus eligibility .

Position-specific perks:

• Structured development programs (Interplay Learning, hands-on coaching, field check-ins)
• Certification support
• Regular ride-alongs for growth
• Exposure to a wide range of systems (furnaces, AC, geothermal, heat pumps, boilers, RTUs)
• Collaboration across service, dispatch, and install, plus opportunities to teach, mentor, and shape department standards

Company-wide benefits:

• Many insurance options
• Paid time off (PTO)
• Paid holidays
• Retirement plan
• Cell phone or stipend
• Vehicle and fuel
• Bonuses

Ready to advance your leadership career? Apply now! This is a rewarding opportunity to make a lasting impact.

QUALIFICATIONS

• State of Iowa HVAC License
• Valid driver's license
• Meets criteria of Level 4+ technician (NATE certification preferred)
• Minimum 3 years in customer service or management within a service industry (or equivalent education/experience)
• Ability to read and interpret wiring diagrams and blueprints
• Broad HVAC troubleshooting across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units
• Ability to safely operate scissors and genie lifts
• Knowledge of basic sheet metal practices
• Understanding of air balancing principles and techniques
• Experience making repair and replacement decisions
• Strong computer skills; highly organized
• Advanced customer service and communication skills
• Demonstrated leadership and accountability
• High School Diploma or equivalent
• Strong proficiency with ServiceTitan or similar service management software
• Resides within 30 miles of our location

Preferred qualifications:

• NATE certification and comfort implementing tools like MeasureQuick

YOUR SCHEDULE

• Full-time
• Monday-Friday, 7:00 AM-5:00 PM
• Some evenings and weekends as needed
• You will only be on an on-call rotation and will not be expected to work every weekend.

WHAT TO EXPECT AS A SERVICE MANAGER

You start your day as a Service Field Supervisor by aligning schedules and priorities, then you're off-coaching a tech through MeasureQuick diagnostics, riding along to reinforce clean paperwork and clear customer communication, and fielding calls to troubleshoot issues remotely. When an escalated job appears, you step in, interpret readings, make the repair-or-replacement call, and ensure payment is handled per procedure. You present a concise training topic at an in-house meeting, collaborate with installers on a tricky retrofit, review callbacks with management to prevent repeats, and keep the team ready for industry changes like refrigerant updates. Throughout the day, you maintain communication with the office for dispatching, keep vehicles and tools inspection-ready, uphold safety and code compliance, support recruiting with trade schools, and champion a culture that blends craftsmanship with outstanding service.

ABOUT BRANDT HEATING AND AIR CONDITIONING

Since 1953, our family-owned and operated company has been providing quality HVAC and fireplace services to the Iowa community. We are determined to do the job right every single time and aim to achieve 100% customer satisfaction. We also take pride in our involvement with the Iowa City community. Our company is involved in the Newman Catholic Student Center and Rotary, St. Patrick's Church and Kiwanis, youth Iowa City baseball and soccer leagues, the University of Iowa Children's Hospital's Family Advisory Committee, March of Dimes, and City of Iowa City Ambassadors. We are committed to bettering the lives of our community and employees year-round.

We foster growth and opportunity for all employees. We have a great work culture that promotes from within, offers training and education opportunities, and treats employees like family.

HOW TO APPLY

If you're ready to lead from the front and elevate the entire service experience, apply today. Our initial application is quick, easy, and mobile-friendly, so you can get started in minutes.