Guest Experience Associate

Guest Experience Associate

As one of the nation's premier private athletic clubs and a Seattle institution, The Washington Athletic Club (WAC) is not simply a place to work, but a place to belong. The WAC features extensive amenities, such as fitness centers, a stunning pool, three restaurants, a hotel, a spa, banquet halls, and more. Built in 1930, our beautifully maintained 21-story building in downtown Seattle has landmark status.

The WAC is seeking individuals who are dedicated to being the best and are willing to embrace the Club's five core values: Leadership, Excellence, Integrity, Service and Sensitivity.

Overview

The Guest Experience Associate handles all front desk operations at the Inn at the WAC, representing the organization to Members and Guests. They are responsible for providing front desk services, managing accommodations, troubleshooting computer systems, coordinating with other departments, handling emergencies, processing bills, and performing cashier duties. The role supports the WAC's mission by ensuring smooth check-ins and check-outs, addressing complaints, and offering current information and referrals.

Shifts are primarily 3pm to 11pm

Position Responsibilities

Greet Members and Guests, assist with registrations, bell services, directions, and address their needs

Respond to requests for information about the Seattle area, providing directions and making reservations as needed

Handle front desk billing, payments, cashier duties, and accounting tasks, including audits and reports

Maintain up-to-date front desk and customer service skills, stay informed about community events, industry practices, and trends, and adhere to WAC policies

Work with Inn at the WAC team members to market, promote, and enhance programs and services

Other duties as assigned.

Position Qualifications

A minimum of one (1) year of experience in a hotel or hospitality setting

High school diploma or equivalent

Strong communication skills and a customer service mindset

Pay: $24.41/hour

Benefit Information

Benefit package for full-time team members: medical, dental, vision, life insurance, short-term disability insurance

Paid Time Off (PTO) accrues at a rate of.0519 hours per hours worked to a maximum of 108 hours per year

9 paid holidays per year

401(K) with employer match

Employee Assistance Program

Fitness Reimbursement Program

ORCA Passport Program

Pet insurance available

Free daily meal (soup/salad bar)

Discount on spa services and products

Physical Demands

Stand C (Constantly)

Walk F (Frequently)

Sit O (Occasionally)

Handling/Fingering C (Constantly)

Reach Outward C (Constantly)

Reach Above Shoulder O (Occasionally)

Climb N (Not Applicable)

Crawl N (Not Applicable)

Squat O (Occasionally)

Bend O (Occasionally)

Lift/Carry

10 lbs or less F (Frequently)

11-20 lbs O (Occasionally)

21-50 lbs O (Occasionally)

51-100 lbs N (Not Applicable)

Over 100 lbs N (Not Applicable)

Push/Pull

12 lbs or less O (Occasionally)

13-25 lbs O (Occasionally)

26-40 lbs O (Occasionally)

41-100 lbs N (Not Applicable)

Other Physical Requirements

? Vision

? Sense of Sound

? Sense of Smell

? Sense of Taste

? Sense of Touch

? Ability to wear PPE (Personal Protective Equipment)

Work Environment

Working inside a controlled atmosphere building and must be able to work in cooler and warmer temperatures.

The Washington Athletic Club