Organizational Change Management Lead - Prosci Change Management Certification

Change Management Specialist

The activities this candidate will be tasked with include, but are not limited to the following:

Change Strategy Development:

• Develop and implement a comprehensive organizational and individual-focused change management strategy tailored to the CCWIS project.
• Conduct change impact analyses, assess change readiness, and identify key stakeholders to facilitate the needed change.

Stakeholder Engagement:

• Engage with stakeholders at all levels to understand their needs, concerns, and expectations.
• Develop communication plans to ensure consistent and effective messaging throughout the project.

Training and Support:

• Oversee the development and delivery of training programs to equip staff with the necessary skills and knowledge for the new system.
• Provide ongoing support and guidance to staff during and after the transition.

Resistance Management:

• Identify and address resistance to change, employing tactics to enhance acceptance and minimize disruption.
• Facilitate discussions and workshops to address concerns and promote positive engagement.

Feedback and Continuous Improvement:

• Establish feedback mechanisms to gather insights from employees on the change process.
• Use feedback to make iterative improvements to the change management strategy.

Collaboration with Project Teams:

• Work closely with IT, project managers, and other teams to ensure alignment between technical and organizational change efforts.
• Ensure that organizational change considerations are integrated into project planning and execution.

Reporting and Evaluation:

• Monitor and report on the progress of change management activities.
• Evaluate the effectiveness of change initiatives and provide recommendations for improvement.

Additional Duties:

• Apply a structured methodology and lead change management activities.
• Apply change management processes and tools to create a strategy that supports adoption of the changes required by a technology project or initiative.
• Assess the change impact: Conduct change impact analyses, assess change readiness and identify key stakeholders.
• Support communication efforts: Support the design, development, delivery, and management of communications.
• Support training efforts: Provide input, document requirements, and support the design and delivery of training programs.
• Identify, analyze, and prepare risk mitigation tactics for all change activities.
• Identify and manage anticipated resistance.
• Create actionable deliverables for the change strategy, including but not limited to: a communications plan, training plan, resistance management plan, and stakeholder engagement plan.
• Support, coach, and engage senior leaders, managers, and supervisors.
• Support organizational design and definition of roles and responsibilities.
• Evaluate and ensure user readiness.
• Identify and manage change champions.
• Lead a portfolio of change projects, as assigned.
• Define and measure success metrics and monitor change progress.

Specific Knowledge, Skills and Abilities (KSAs)

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

• Bachelors degree in one of the following Business Administration, Organizational Change, Organizational Psychology, MBA or related field preferred
• Experience and knowledge of change management principles, methodologies, and tools.
• Ability to establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Organized with a natural inclination for planning strategy and executing tactics.
• Familiarity with project mgmt. approaches, tools, and phases of the project lifecycle.
• Experience with large-scale organizational change efforts.

General Knowledge, Skills and Abilities (KSAs)

The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the following areas:

Communication: Able to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others. Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem. Decision Making: Makes sound, well-informed, and objective decisions. Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others. Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.

Education and Certifications

Education: Bachelors or Masters Degree in Business Administration, Social Work, or other related field.

Prosci Change Management Certification; Equivalent work experience may be substituted for educational requirements. (Required)