Rolex Client Experience Manager - The Promenade At Sagemore

Summary This role is responsible for creating and managing the Rolex client experience across the showroom, online channels, and follow-up touchpoints. The manager partners with showroom leadership and Rolex to implement programs, technologies, and training that elevate client engagement and drive a consistent luxury experience. Responsibilities Implement the hospitality program within the showroom and integrate Rolex experience standards Coordinate Rolex education with Learning and Development and conduct weekly training for Rolex team members Reinforce client communication expectations and follow-up cadence for online and in-store inquiries Identify and deploy resources and local partnerships to enhance the client journey Liaise with Rolex to roll out initiatives, product launches, e-learning, and CRM requests Recommend and implement technologies to elevate presentations and CRM capabilities Lead and execute events and activities with Marketing and showroom leadership Measure and test client experience touchpoints and develop weekly/monthly action plans Prepare weekly client experience summaries and participate in daily showroom briefs Requirements Understanding of luxury client experience and luxury timepieces and jewelry High school diploma required; college preferred Minimum 3 years in luxury hospitality, luxury retail, or a related field Excellent client relationship and presentation skills with strong verbal communication Strong organizational, time management, and attention to detail skills Ability to create and implement processes, find creative solutions, and multitask High energy, self-motivated, and able to coordinate with retail and corporate teams #J-18808-Ljbffr brobstongroup.com - Jobboard