Resident Support Officer

Resident Support Officer

Do you have a passion for helping others rebuild their lives? Do you want to be part of a safe and supportive environment where people are given the opportunity to grow, heal and move forward? The YMCA of Broome County has an exciting opportunity for you to make a meaningful difference as a Resident Support Officer in our Housing Department.

As a Resident Support Officer, you will play an important role in ensuring the safety, security and well-being of residents while supporting their success in a clean, sober and respectful community environment.

This position also offers valuable training and certification opportunities, including Security Certification, Crisis Prevention and Intervention Certification, and Narcan Certification—equipping you with the tools to protect, support, and make a lasting impact in the lives of others.

Key Responsibilities:

• Ensure the safety, security and well-being of all residents, visitors, YMCA personnel, the building and premises
• Conduct regular patrols in assigned areas and take appropriate action to respond to incidents
• Maintain a visible presence to ensure adherence to YMCA rules and building standards
• Write detailed reports on incidents or occurrences affecting normal operations
• Maintain accurate documentation and records for daily program operations
• Handle all sensitive information confidentially and professionally
• Foster an environment that supports clean and sober living environment for all program participants
• Mediate conflicts between residents using de-escalation techniques

Schedule:

Monday-Tuesday 4:00pm-12:30am

Saturday-Sunday 8:15am-4:45pm

Saturday-Sunday 10:00pm-6:30am

Salary: $18.00 per hour

Benefits:

• Free YMCA membership
• Paid sick time
• My Better Benefits Employee Assistance Program
• Employee Assistance Program

Requirements:

• Dedication to helping others
• High School Diploma or equivalent
• Candidate must be at least 18 years of age
• Excellent communication skills
• General knowledge in Microsoft Office
• Experience working with individuals with mental and physical health diagnoses or substance abuse preferred