Commercial HVAC Service Manager

Feldkamp Enterprises, a Marsden Company, is seeking a highly skilled, results-driven Commercial HVAC Service Manager to join our team. This role is responsible for managing service technicians, ensuring exceptional customer service, maintaining profitability, and driving operational excellence. The ideal candidate will possess extensive hands‑on HVAC experience, strong technical troubleshooting abilities, proven leadership skills, and a commitment to safety, quality, and customer satisfaction. The Commercial HVAC Service Manager will oversee service operations, mentor and develop technicians, review technical diagnoses, prepare accurate labor and material estimates, manage departmental budgets, and work closely with customers, vendors, and internal teams to ensure successful project and service outcomes. Job Duties and Responsibilities Manage the day-to-day operations of the HVAC Service Department. Lead, coach, mentor, and develop service technicians to improve technical skills, productivity, and customer service performance. Establish performance expectations and conduct employee evaluations. Promote a culture of safety, accountability, teamwork, and continuous improvement. Build and maintain strong customer relationships. Serve as a primary point of contact for escalated customer concerns. Operations Management Work closely with the Service Coordinator to plan, schedule, and dispatch service calls efficiently. Monitor technician productivity, labor utilization, and service performance metrics. Ensure service calls are completed safely, efficiently, and in accordance with company standards. Manage emergency service response and support technicians with complex troubleshooting situations. Conduct field visits as needed to support technicians and customers. Technical Expertise Diagnose, troubleshoot, and repair commercial HVAC systems including technical, electrical and mechanical issues Service equipment including RTUs, chillers, boilers, VAV systems, and split systems Read and interpret blueprints, wiring diagrams, and control schematics Qualifications 10+ years of commercial HVAC experience 3-5 years of experience managing commercial and industrial HVAC service operations Experience with rooftop units, mini splits, electric, boilers, chillers of all brands Troubleshoot and repair commercial HVAC equipment EPA Certification OSHA 30 Certification Valid Driver’s License Able to pass a background check and drug screen Preferred Qualifications Experience with ComputerEase and/or FieldEase software. Experience with building automation systems (BAS) and controls. Experience managing service agreements and preventive maintenance programs. Knowledge of estimating, quoting, and job costing. NATE certifications or other advanced HVAC certifications. Valid KY Journeyman License is preferred Welding or brazing experience preferred Electric experience and control troubleshooting is a preferred Physical Requirements Ability to lift 50+ pounds Ability to work on rooftops, ladders, and mechanical rooms Ability to work in varying weather conditions and confined spaces Schedule Monday-Friday 7am-4pm 401(k) 401(k) matching Employee assistance program Health insurance Life insurance Paid time off Referral program Vision insurance Travel Local travel only EEO Statement Feldkamp Enterprises/Marsden provides equal employment opportunities (EEO) to all employees and applicants without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, public assistance status, or any characteristic protected under federal, state, or local law. Other Duties This job description is not designed to cover or contain a comprehensive list of duties or responsibilities. Duties may change at any time with or without notice. #J-18808-Ljbffr