Deposit Processing Manager

Job Description

Job Description

CLASSIFICATION

Non-Exempt

REPORTS TO

Assistant Director of Deposit Services

JOB DESCRIPTION

Summary/Objective

Leads a team responsible for providing expert operational support to frontline staff on deposit‑related matters, including Certificates of Deposit (CDs), IRAs, deposit account maintenance, and general account inquiries. This role ensures consistent, accurate, and compliant guidance to branches while supporting efficient issue resolution and a positive customer experience.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage, coach, and oversee a deposit support team that serves as a subject‑matter resource for frontline staff on CDs, IRAs, and deposit account maintenance.
• Oversee Abandoned Property processing and escheatment in compliance with various state requirements.
• Ensure guidance provided to frontline staff aligns with bank policies, procedures, and applicable regulatory requirements, including consumer protection and deposit‑related regulations.
• Monitor and mitigate operational risk by promoting consistent processes, identifying control gaps, and ensuring proper escalation of higher‑risk or complex issues.
• Review inquiries and escalations for accuracy, compliance, and adherence to established controls and documentation standards.
• Monitor IOLTA accounts, submit and interest earned ,prepare and submit monthly reports.
• Perform everyday maintenance to CIF and core deposit accounts and ensure dual control and proper authorization on file
• Act as a liaison between Deposit Operations, Compliance, Risk Management, and frontline teams to support policy interpretation, issue resolution, and corrective action.
• Identify trends, recurring issues, and root causes that may indicate regulatory, operational, or reputational risk, and recommend process improvements or training.
• Support the development, maintenance, and communication of procedures, job aids, and training materials related to deposit products and account maintenance.
• Assist with audit, exam, and risk management requests by providing documentation, explanations of processes, and evidence of controls as needed.
• Promote a culture of accuracy, accountability, and compliance within the support team and across frontline interactions.

Other Duties

• Ensure all confidential information in the work area is properly secured each day.
• Maintain privacy of customer account information.
• Acts as liaison with examiners and auditors.
• Support new product implementation or product/system enhancements.
• Maintain appropriate relationships with third-party system vendors.
• Serve on all appropriate committees and projects as required.
• Other duties as assigned.

Skills/Abilities

• Strong working knowledge of deposit products, including CDs and IRAs.
• Solid understanding of deposit account maintenance processes, internal controls, and compliance requirements.
• Ability to interpret and apply bank policies, procedures, and regulatory guidance to operational scenarios.
• Demonstrated leadership and coaching skills with a focus on risk awareness and quality outcomes.
• Strong analytical, communication, and problem‑solving abilities.
• Ability to develop and implement detailed procedures.
• Ability to communicate effectively with industry counterparts, vendors, internal and external auditors.
• Proficient in the use of Microsoft Office.
• Ability to learn and become proficient with a variety of server and/or PC based software systems.
  

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel may be required for this position.

Education and Experience

• College degree preferred, but High School Diploma with some college and/or banking related or other relevant education will be considered.
• 3 - 5 years management experience in banking, preferably operations, or a related field.
• Experience with core (Silverlake), workflow tools.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.