Visa Communication Specialist (VCS)

Job order - J1225-2222 - Permanent Full Time Title Visa Communication Specialist (VCS) Category Administration City Washington, District of Columbia, United States Job Description CGI Federal is looking for an outgoing, experienced Visa Communication Specialist to join our team. The ideal candidate should possess excellent communication skills, have experience in customer service, and be able to work as a team in a fast‑paced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred. Due to the nature of the government contract requirements and/or clearance requirements, U.S. Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45 lbs and may be required to stand and walk around the worksite for the entirety of their shift. Qualifications Utilize phone and email to resolve questions with applicants Data entry and lookup files Assist counter services when required Interface with visa applicants at SIA information counter desks and will‑call; schedule appointments and review visa applications for completeness and supporting documentation prior to adjudication Screen customer documents at check‑in and information desks, provide correct application, photo and fee information, copy customer’s identification, and distribute Passport envelopes to the correct applicant Perform quality control in verifying that application data matches visa processing data Answer inquiries from visa applicants Assist the Government Visa Supervisor with Congressional, Headquarters, and White House inquiries Liaise in‑person, via email, and phone with embassies, consulates, and other high‑level foreign country personnel Drive to embassies and other locations, as required, to conduct job duties Assist in training lower Visa Support staff in essential job functions and participate in continuous quality improvement and production workflow Required Qualifications Bachelor’s Degree or 4 years experience as a Support Associate Level I or II or 4 years experience performing customer service support functions Quality Control experience in verifying that application data matches passport processing data, or similar QC experience Two years of general office experience Preferred: International Passport experience Two years of experience utilizing office software (MS Word, PowerPoint, Excel, Outlook) Must meet all Support Associate Level I qualification requirements Ability to interface effectively and politely with the public Excellence in customer service and data entry skills Ability to work independently Ability to comprehend and communicate visa requirements over the telephone Ability to learn and recall information about visa application procedures and related regulations Optional Desired Qualifications Knowledge of laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport Hourly Rate $25.64 per hour Benefits Share Purchase Plan (SPP) matching dollar‑for‑dollar contributions up to a maximum in the employee’s job category 401(k) plan and profit participation Paid Time Off (PTO) Paid federal holidays Health and welfare benefits EEO Statement Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation, gender identity, and other legally protected classes. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io, referencing the Position ID of the desired position. For other inquiries, the email will not be returned. #J-18808-Ljbffr