Regional Service Manager

Regional Service Manager

Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family.

The Regional Service Manager provides leadership, technical expertise, and operational oversight to maintenance teams across a portfolio of multifamily communities. This role ensures properties are maintained to company standards of safety, quality, efficiency, and resident satisfaction while managing budgets, capital projects, and vendor relationships. The RSM partners closely with Regional Managers, Property Managers, and the VP of Maintenance to drive consistency in service delivery, compliance, and training across all sites.

Key Responsibilities

Leadership & Team Development

• Supervise and support the onsite maintenance team and Service Managers across assigned communities.
• Recruit, train, mentor, and evaluate team members, ensuring consistent skill development and retention.
• Promote a culture of accountability, safety, and exceptional resident service.

Operations & Maintenance

• Oversee day-to-day maintenance operations, preventive maintenance schedules, and emergency response protocols.
• Conduct regular property visits and inspections to ensure quality standards and regulatory compliance.
• Ensure timely and high-quality completion of resident service requests, unit turns, and common area upkeep.

Capital Projects & Budget Management

• Plan and oversee capital improvements (roofs, HVAC, plumbing repipes, structural projects, etc.).
• Manage vendor bidding, contract negotiations, scopes of work, and project execution.
• Monitor maintenance and CapEx budgets, ensuring accurate forecasting and cost control.

Compliance & Safety

• Ensure compliance with federal, state, and local codes (EPA, OSHA, NFPA, fire marshal requirements, pool codes).
• Maintain documentation for inspections, incidents, and preventive maintenance logs.
• Enforce safety protocols and ensure teams are properly trained in OSHA and EPA standards.

Technology & Reporting

• Use property management systems (e.g., RealPage, Yardi) to oversee work orders, inspections, and preventive maintenance.
• Develop and track KPIs (service request turnaround, unit turn readiness, preventive maintenance compliance, etc.).
• Identify opportunities for technology integration and predictive maintenance.

Qualifications & Experience

• 7+ years of progressive multifamily maintenance experience, including 3+ years in a multi-site leadership role.
• Strong knowledge of HVAC, plumbing, electrical, carpentry, appliances, and building systems.
• Demonstrated success in capital project planning and execution.
• Proficiency with RealPage, Yardi, or similar platforms.
• Proven ability to build, develop, and lead teams in a fast-paced, high-volume environment.
• Knowledge of EPA Section 608, OSHA, NFPA, and mold remediation best practices.

Education & Certifications

• High school diploma or equivalent required; technical training or degree in facilities management, construction, or related field preferred.
• Required: EPA 608 Universal Certification and CPO (Certified Pool Operator) – or ability to obtain within 90 days.
• Preferred: OSHA 10/30 and CAMT (Certificate for Apartment Maintenance Technicians).

Skills & Competencies

• Strong leadership and communication skills with the ability to influence across diverse teams.
• Financial acumen and budget management expertise.
• Highly organized; able to balance multiple projects and priorities.
• Strong problem-solving skills with a resident-first mindset.
• Technology-savvy with comfort using reporting and mobile work order systems.

Performance Metrics

• Resident satisfaction and service request turnaround times.
• Preventive maintenance compliance rates.
• Budget adherence and cost-savings achieved.
• Training completion rates across assigned teams.
• Timely and successful completion of capital projects.