Retail Manager

Pay Range: $70,000 to $71,000 We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities. Job Summary As the Retail Manager at RWB Thrift, you will play a crucial role in overseeing the retail operations and supporting the overall success of our thrift store. You will have direct responsibility for all activities executed on the sales floor. Working closely with the store leadership team, you will contribute to creating a positive and dynamic work environment, maximizing sales opportunities, and ensuring exceptional customer service. The Retail Manager increases sales and profits by overseeing the day‑to‑day functions of the sales floor and focusing on the customer experience. This includes upholding company standards throughout all customer areas of the store, understanding customer needs, and ensuring fast, accurate, and friendly service at the cash registers and on the retail floor. Your supervision will involve side‑by‑side involvement in the work to observe, assess, and coach performance, as well as set daily work expectations. The Retail Manager links every action to productivity and business results. You will also oversee and be responsible for training and developing Retail Supervisors, ensuring they have the necessary skills and resources to effectively supervise retail activities, maintain store standards, and achieve sales targets. Sales & Customer Service Oversee day‑to‑day retail operations, ensuring the sales floor is well organized, fully stocked, and visually appealing. Manage the retail floor schedule to ensure adequate coverage and alignment with business needs. Ensure that products from the backroom are efficiently processed and displayed on the sales floor. Drive sales and profitability by optimizing retail processes and enhancing the customer shopping experience. Monitor and analyze sales data to identify trends and opportunities for improvement, adjusting strategies as necessary to meet business goals. Leadership & People Development Train, develop, and mentor retail supervisors, fostering a culture of continuous improvement and high performance. Provide ongoing coaching, feedback, and development opportunities to enhance the skills and capabilities of the retail team. Conduct regular performance evaluations and manage the performance process in a fair and equitable manner. Ensure retail supervisors have the necessary skills and resources to effectively supervise retail activities, maintain store standards, and achieve sales targets. Flexible Workforce Management Manage staffing levels to meet business needs, adjusting the workforce as required to accommodate fluctuations in retail demands. Optimize labor utilization and minimize overtime expenses through effective schedule management. Assist with employee scheduling and time‑keeping monitoring to ensure optimal labor management. Recruitment & Onboarding Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates. Facilitate the onboarding process for new hires, ensuring a seamless transition into their roles and providing support throughout the onboarding process. Employee Relations & Support Maintain an "open‑door" policy, allowing employees to express concerns without fear of retribution. Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while ensuring confidentiality. Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company‑sponsored benefits. Safety & Compliance Ensure adherence to all company policies, procedures, and regulatory guidelines. Maintain a clean, organized, and safe retail area, following strict safety protocols to prevent accidents and maintain equipment. Ensure compliance with state and federal regulations, including wage and hour compliance, human rights, and equal employment opportunities. Collaboration & Communication Work closely with the General Manager and Production Manager to align retail goals with overall store objectives. Communicate effectively with other departments to ensure smooth operations and achieve business targets. Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce. Administrative Support Support the General Manager with supply ordering, bill and requisition submissions, and ad‑hoc data entry as time allows. Monitor and report on retail metrics, identifying areas for improvement. Implement strategies to enhance productivity, efficiency, and achieve business results. Language Requirements Employees are not required to communicate exclusively in English within the workplace, but the position may involve interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary. Proficiency in both English and Spanish is preferred. Qualifications Proficiency in both English and Spanish is preferred. Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers. High level of computer proficiency (MS Office, Teams, Outlook, and HRIS). Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. High school diploma or GED preferred. Previous thrift, retail, warehouse, or customer‑facing experience preferred, but not required. Physical Requirements Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards. Must be able to lift and carry up to 25 lbs, frequently exert up to 25 lbs of force, and apply negligible force when handling objects. Able to stand for extended periods of time. Proficient in repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm. Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands. Capable of maintaining balance to prevent falling on narrow, slippery, or erratically moving surfaces, and maintaining balance when performing agile tasks. Possesses clear vision at 20 inches or less and 20 feet or more. Required to wear closed‑toe shoes for safety purposes. The job involves regular repetitive motions. Work Environment Dynamic and consistently busy atmosphere; ability to thrive in a fast‑paced environment is essential. Noise level due to bustling activity on the sales floor and production area; ability to work effectively in a noisy environment is required. Bright lighting throughout the front and back of the store; ability to work effectively in a bright environment is required. Regular interactions with customers, donors, and coworkers; effective communication and interpersonal skills are required. High degree of flexibility; employees may be asked to switch tasks or departments based on operational needs and are expected to work in all assigned areas. Equal Employment Opportunity Statement We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr