DCF Family Safety Receptionist (Administrative Assistant)

Job Description

Job Description

Job Title: DCF Family Safety Receptionist (Administrative Assistant)

Location: Inverness, FL  34452

Position Overview

Provide essential administrative and front-line support to the Department of Children and Families. This role involves managing incoming inquiries, routing visitors and calls to the appropriate personnel, and resolving customer complaints. You will also maintain office organization, handle mail and supplies, and assist with daily operational tasks to support Child Protection and Children's Legal Services.

Core Responsibilities

Customer Service & Communication

• Answer all incoming calls and greet clients/families arriving at the office.
• Direct and refer phone or in-person inquiries to the proper person, office, or community resource.
• Handle and resolve customer complaints efficiently; manage follow-up inquiries as required.

Daily Administrative Support

• Process mail and faxes: Manage incoming/outgoing mail using the postage machine and deliver faxes at the end of the day.
• Document management: Complete closure letters, execute case filing, and utilize the Shared Drive for required forms.
• Operational assistance: Help coordinate and assist with employee interviews.

Office Maintenance & Logistics

• Facility upkeep: Tidy the children's play room after use and replenish copier paper daily.
• Deliveries: Accept supply deliveries and organize them in the supply room.
• Waste management: Empty office recycle boxes every Tuesday and Friday at the end of the day.