Front Desk Associate
CLUB4 Fitness
Front Desk Associate
Melbourne - Melbourne, FL 32901
Overview
Position Type Full-Time/Part-Time
Description
Reports to: General Manager Front Desk:
Job Summary
The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.
Responsibilities of Front Desk Associate
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the PEAK/ABC IGNITE purchasing system.
- Assist with the new membership signing-up process.
- Take prospective members on tours of the Club facility.
- Update member account information, as needed.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
- Assist in maintaining the neatness and cleanliness of the Club.
- Complete daily Club cleaning assignments.
Qualifications
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is an absolute must!
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
- Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- CPR / AED certification preferred.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
- Must be able to occasionally lift up to 50 lbs.
- Regular exposure to certain chemicals related to cleaning products.
Vacancy posted 2 days ago
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