Director, Product Design

Responsibilities

• Lead and shape end-to-end traveler experiences across Vrbo’s shopping, discovery, and booking journeys.
• Define and drive an organization-level experience vision and strategy, aligning teams around customer needs, business outcomes, and measurable success metrics.
• Operate as a player-coach, balancing strategic leadership with hands‑on involvement.
• Lead, coach, and develop senior managers and lead‑level ICs.
• Influence strategic roadmap discussions, framing problems clearly and synthesizing qualitative and quantitative insights.
• Ensure excellence in craft and execution by diving into critical workflows and reviewing details.
• Evolve and scale design systems and shared frameworks, ensuring consistency, speed, and coherence across products.

Requirements

• Bachelor’s degree in Design, HCI, User Experience, or related field (or equivalent experience).
• 5–10+ years of experience in product design or related disciplines, including leadership of large‑scale teams.
• Proven ability to define and drive organization‑level customer experience strategy.
• Demonstrated ability to operate as a player‑coach, balancing leadership with direct engagement in design work.
• Strong communication skills across design, research, and content strategy practices.
• Experience integrating customer insights, data, and AI‑driven systems into design solutions.

ATS Optimization Keywords

Hard Skills

• Product Design
• User Experience
• Design Systems
• HCI
• Customer Insights Integration
• AI-Driven Systems

Soft Skills

• Leadership
• Coaching
• Collaboration

Certifications & Qualifications

• Bachelor’s Degree in Design