Service Advisor

Service Advisor Position at Fremont Hyundai

Fremont Hyundai is under new ownership and is now a proud member of the Dosanjh Family Automotive Retailing Group! We are committed to an environment where the customer is always treated with respect and dignity. Our team is our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. We are seeking a highly motivated Service Advisor professional who has a strong desire to perform at a high level, take great care of our customers, and earn an above-average income.

Pay Scale: The Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.05. The position may also pay commission compensation based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position may also pay a production bonus based on individual or team performance ranging from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Benefits

• Medical & Dental Insurance
• Vision Discount Program
• 401K Plan + Match
• Paid time off and vacation
• Life insurance w/AD&D Feature
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Employee Assistance Program
• Commuter Benefit
• Health Reimbursement Account
• Discounts on products and services
• Above average industry pay

Responsibilities

• Customer Interaction: Greet customers, listen to their concerns, and explain repair options in a clear and understandable manner.
• Appointment Scheduling: Schedule service appointments, coordinate with technicians, and manage the flow of vehicles through the service bay.
• Problem Identification and Diagnosis: Assist in identifying vehicle issues through customer descriptions, visual inspections, and potentially test drives, clarifying issues for technicians.
• Work Order Preparation: Prepare detailed repair orders, including time and cost estimates, and document customer concerns for technicians.
• Customer Communication: Provide updates on repair progress, explain charges clearly, and address customer inquiries or concerns.
• Upselling and Sales: Recommend additional services or products when appropriate, contributing to overall sales and revenue.
• Customer Satisfaction: Ensure customer satisfaction with the service provided, handling complaints and seeking resolutions.
• Record Keeping: Maintain accurate customer records and enter data into computer databases.
• Teamwork: Collaborate with technicians and other service personnel to ensure efficient and effective service delivery.

Skills and Qualifications

Excellent Communication: Strong verbal and written communication skills, including the ability to explain technical concepts in a clear and concise manner.

Customer Service: Excellent customer service skills, including the ability to handle customer complaints and maintain a positive attitude.

Problem-Solving: Ability to identify and resolve customer issues, and to communicate effectively with technicians.

Sales Skills: Strong sales skills, including the ability to up-sell additional services and products.

Organizational Skills: Ability to manage multiple tasks, schedule appointments, and keep records organized.

Basic Knowledge of Automotive Technology: Understanding of automotive systems and repair processes.

Computer Skills: Proficiency with computer systems and software, including scheduling, repair order management, and record-keeping.

Qualifications

• Previous Service Advisor Experience required.
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.