Front Desk Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.Check out this video for more information on our great company!About our property:Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-OkanaWhat you will have an opportunity to do:Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.Check out this video for more information on our great company!Front Desk ManagerOKANA Resort & Indoor WaterparkAbout OKANA Resort & Indoor WaterparkWelcome to OKANA Resort & Indoor Waterpark, proudly managed by Pyramid Global Hospitality. Located in Oklahoma City, OKANA is a premier destination offering an immersive guest experience through exceptional service, dynamic attractions, and a commitment to creating unforgettable moments for both guests and team members (“curators”). Our resort fosters a culture of excellence, collaboration, and growth, providing team members with opportunities to thrive in a fast-paced hospitality environment.What You Will Have the Opportunity to DoGuest Experience & Service ExcellenceLead and oversee daily Front Desk operations to ensure a seamless, welcoming, and high-quality guest experienceAct as a visible leader in the lobby, actively engaging with guests and resolving concerns in real timeManage guest escalations and service recovery efforts in alignment with OKANA and Pyramid Global Hospitality standardsEnsure adherence to brand standards, resort policies, and guest service expectationsLeadership & Team DevelopmentRecruit, train, coach, and develop Front Desk team members to deliver consistent service excellenceFoster a “People First” culture that emphasizes engagement, accountability, and recognitionPartner with Human Resources on performance management, coaching, and documentationDevelop and manage schedules to meet business demands while maintaining labor efficiencyOperational & Financial OversightOversee cash handling, shift balancing, and audit compliance processesEnsure accuracy of room inventory, reservations, arrivals/departures, and guest profilesMonitor key performance indicators (KPIs), including guest satisfaction, upselling, and service recovery trendsCollaborate with Revenue Management, Housekeeping, and Engineering to ensure operational alignmentUphold safety, security, and compliance standards across all Front Desk operationsCollaboration & CommunicationPartner closely with Housekeeping to ensure room readiness and accurate status updatesCoordinate with Sales and Events teams for group arrivals, VIP guests, and special accommodationsMaintain communication with Security regarding guest safety and incident responseProvide regular updates to leadership regarding operational performance, risks, and opportunitiesQualificationsRequired:3–5 years of Front Office leadership experience in a hotel or resort environmentWorking knowledge of Property Management Systems (PMS); Opera experience preferredStrong leadership, problem-solving, and guest service skillsExcellent communication and organizational abilitiesFlexibility to work evenings, weekends, and holidaysPreferred:Resort or luxury hospitality experienceExperience in high-volume, multi-outlet environmentsFamiliarity with Pyramid Global Hospitality systems and standardsCore Competencies (OKANA “Game Changer” Behaviors)People FirstLeads with respect, inclusivity, and a focus on curator engagement and developmentIntegrityDemonstrates accountability, professionalism, and sound judgmentExcellenceDrives high service standards and continuous improvementLeadership & CommunicationBuilds trust, fosters teamwork, and communicates effectively across all levelsPhysical & Work RequirementsAbility to stand and walk for extended periodsAbility to lift up to 25 pounds occasionallyAbility to work in a fast-paced, guest-facing environmentWhy Join OKANA & Pyramid Global Hospitality?At OKANA, we are committed to creating an engaging and supportive workplace where our curators can grow and succeed. As part of Pyramid Global Hospitality, you will be joining a team that values innovation, collaboration, and delivering exceptional guest experiences every day.What are we looking for?Compensation:$$Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr