Agentic Transformation Advisor

Agentic Transformation Advisor

Austin, US

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer At Dialpad, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee's hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role As an Agentic Transformation Advisor, you'll own the strategy and execution that accelerates the adoption of Dialpad's agentic products across new and recently closed customers. You'll work closely with frontline Account Executives and cross-functional partners to identify, qualify, position, pitch, and close agentic product opportunities. You'll also help shape how we bring these products to market by coaching the field, strengthening sales motions, and turning customer feedback into actionable insights. In addition, you'll serve as a subject matter expert who connects product value to customer outcomes while surfacing risks, opportunities, and product needs across the business.

What You'll Do

• Own the specialist overlay motion for agentic products across new business and recently closed customer opportunities.
• Partner with frontline Account Executives to qualify opportunities, develop deal strategies, and support opportunities from initial engagement through close.
• Lead strategic customer conversations that clearly position the value of our agentic product suite against customer pain points and business goals.
• Deliver compelling pitches, product storytelling, and objection handling tailored to customer needs and desired outcomes.
• Coach the sales team on best practices, opportunity strategies, and positioning to improve efficiency and increase win rates.
• Identify whitespace opportunities, respond to inbound interest, and help drive pipeline creation for agentic products.
• Provide regular reporting on pipeline health, revenue attainment, wins, losses, and key trends related to agentic product performance.
• Translate field insights into actionable feedback for Sales, Product Marketing, Product, and Engineering leaders.
• Analyze product adoption, pipeline, and performance metrics to identify risks, gaps, and growth opportunities across the business.
• Recommend operational improvements that increase revenue performance and strengthen go-to-market execution.

Skills You'll Bring

• A track record of success in a quota-carrying sales environment selling AI solutions for Customer Experience.
• Strong discovery, storytelling, objection-handling, and closing skills.
• A passion for helping teams adopt, position, and sell new products effectively.
• Strong business judgment and analytical skills, with the ability to translate data into clear recommendations.
• Experience partnering cross-functionally with Sales, Product Marketing, Product, and Engineering stakeholders.
• Comfort operating in a fast-moving environment where feedback, iteration, and continuous improvement are essential.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for a range of audiences.
• A proactive, resourceful approach to identifying opportunities, solving problems, and driving revenue growth.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee's impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.