Account Executive- American Market

Job Description:

The Sales Account Executive serves as a liaison between the sales team and clients, ensuring high levels of customer satisfaction while facilitating the sales process from prospecting through post-sale support. This role requires strong communication, negotiation, and relationship-management skills to drive revenue growth and maintain long-term client partnerships.

** Background working for Japanese/ Asian food distribution company and deep understanding of Japanese culture**

Responsibilities:
Business Development & Prospecting
•  Conduct market research to identify selling opportunities and evaluate customer needs
•  Actively seek new sales opportunities through cold calling, networking, and social media
•  Set up meetings with prospective clients and understand their needs and concerns
•  Participate in exhibitions, conferences, and industry events
•  Obtain orders and establish new accounts, including supporting account opening documentation

Sales Execution & Client Presentations
•  Prepare and deliver presentations on products and services
•  Submit orders using approved price lists and product information
•  Conduct product and price comparisons to support purchasing decisions
•  Adjust sales presentations based on the customer type or market segment
•  Negotiate and close deals while addressing objections professionally
•  Meet weekly, monthly, and quarterly sales targets

Account Management & Customer Relationships
•  Maintain strong, long-term relationships with customers
•  Manage existing accounts, including accounts receivable (A/R) and merchandise returns
•  Troubleshoot and resolve customer concerns or issues
•  Gather customer feedback and share insights with internal teams
•  Inform customers of promotions, discounts, and new products/services

Customer Service & Operational Coordination
•  Provide excellent customer service by responding promptly to inquiries and requests
•  Coordinate with customers during peak periods to ensure service continuity
•  Ensure product availability for sales and demonstrations
•  Maintain comprehensive knowledge of products, services, and market trends

Financial & Reporting Responsibilities
•  Support A/R management and contribute to gross profit growth
•  Prepare regular reports including sales activity, call reports, work plans, and territory analysis
•  Create reviews and reports with sales and financial data
•  Track and manage business expenses (mileage, tolls, parking, etc.)

Team Collaboration & Continuous Improvement
•  Collaborate with team members to achieve departmental goals
•  Keep management informed of performance and sales activity
•  Perform other related duties as assigned

*Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; This description reflects management’s assignment of essential functions; it does not restrict the tasks that may be assigned*

Qualifications:
•  Proven experience as a Sales Executive or relevant role
•  Proficiency in English
•  Excellent knowledge of MS Office
•  Remarkable sales experience in food and beverage industry and passionate for healthy organic, fair trade and sustainable foods
•  Ability to regularly call on existing and potential customers and manage pricing and monitor credit term compliance
•  Can speak, read, and write Japanese/English
•  Hands-on experience with CRM software is a plus
•  Thorough understanding of marketing and negotiating techniques
•  Plus if you speak Japanese but not mandatory

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