Patient Service Rep- PRN- Lee's Summit

Our nurses are leaders and decision makers, working closely with physicians to provide the best care and most advanced treatments. On our team, you’ll work in an environment of respect and professionalism, and you’ll have the support to advance your nursing career in the direction you choose. Find out more about the wide variety of opportunities for nurses at The University of Kansas Health System. Responsibilities Job Summary Job ID: R-56504 Job Type: Part time Site Location: KUCC - East - Lee's Summit Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed. Responsibilities and Essential Job Functions Pre-Visit SchedulingSchedule internal and external incoming department referrals. Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. Maintains extensive knowledge of appointment types, locations, providers, and specialties. Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. Preauthorization of clinic specific visits and procedures as needed. Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. Secures patient signatures for consent and financial forms. Follows and completes all standard registration documentation and scanning process in the Health System EMR Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. Assist patient with MyChart activation and support. Responsible for outpatient clinic direct rooming Responsible for supporting patient through self-check-in utilizing MyChart and the EMR Post-Visit (Check-out/Follow Up Scheduling)Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. Assist patient with MyChart activation and support. Ensure proper front desk coverage until last patient is dismissed from the clinic. Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. Supports both front desk and scheduling (telephone and MyChart) workflows. Establishes and maintains productive working relationships with providers and the clinical care team. Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. Follows the Health System standard apparel policy. Effectively communicates Health System Policies to patients and patient advocates. Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. Supports and participates in patient experience initiatives including marking campaigns and event registration Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. Remains in clinic until last patient is checked out and any follow-up visits are scheduled. Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience High School Graduate or GED. 1 or more years customer service or health care experience Ability to maintain patient confidentiality Preferred Education and Experience College coursework completed towards an Associate’s or Bachelor’s Degree Clerical, registration and/or customer service experience within a health care setting. Preferred Language Skills - If bilingual-Documented proof of competencies via language proficiency assessments Knowledge Requirements Ability to read, write, speak, and understand English. Basic computer skills including Microsoft Excel, Word, Outlook, and Teams High level of customer service skills focusing on problem resolution We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. The main reason I love coming to work is because of the amazing team. We promote a nursing culture that encourages kindness and teamwork, and I absolutely love that about our hospital. - Riley Ferree, RN Our robust medical, dental and vision package allows you to choose options that are best for your family. We offer life, disability, and accident insurance plus voluntary offerings such as critical illness insurance and identity theft protection. Giving back In addition to the quality healthcare we provide, we have opportunities to serve externally in our community in activities throughout the year. Team-based culture At the health system, we are a team. If you are highly skilled and motivated but don’t want to work in an "everyone for themselves" culture like many academic institutions have, this is your place. Support and Resources We have a comprehensive wellness program with resources to support your physical, mental, and emotional health. Our new Employee Assistance Program (EAP) includes free counseling sessions and legal advice options. Tuition Reimbursement We offer tuition reimbursement for formal education credits. 401(a) We offer a retirement savings plan with an employer contribute. Success Profile What makes a successful Nurse at The University of Kansas Health System? Review the traits we’re looking for and see if you have the right combination. Acccountable to Team Takes Initiative Possesses Integrity Desire to Grow & Develop Our Culture Work with a team that supports you, in a place where you will feel you belong and will make a difference. We empower staff to put the patient first in all things - even beyond clinical care. We value people. Driven to serve: Every employee makes an impact, regardless of your role - no matter if you’re in scheduling, facilities or clinical staff. We know that each step of the process ultimately impacts the patient. Our leadership is approachable, open-minded, and adaptable to challenges in healthcare. We demonstrate values proudly and consistently. Values such as diversity and inclusion are important to our staff; there is a desire to see this reflected by the health system internally and externally. Even though we are a large organization, our employees feel the health system’s resources, culture and commitment to quality allow them to provide exceptional care for patients. Our health system welcomes patients and cases that other hospitals cannot. This represents our commitment to care and our passion to challenge ourselves and be the best. We are a true healthcare leader in the region, rooted in experience and excellence. We offer unique opportunities for professional development, as well as convenient pathways for onsite continuing education among healthcare professionals and staff - from GED to CEUs. We make a difference in our communities by improving the health and lives of our patients. We also support our communities through Health System Employees Reaching Out events. #J-18808-Ljbffr The University of Kansas Hospital