Service Technician - IHT

Job Description

Job Description

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY: 

International Hot Tubs, Swim Spas & Fireplaces is one of the longest-standing and most expansive dealers of Watkins Wellness® products. We became a part of Leslie's family in March 2021. With trusted brand quality, revolutionary designs, and a wide range of health and wellness benefits, we provide the world's foremost hot tub manufacturer, swim spas, and a wide range of fireplace and heating products from Kozy Heat®, Majestic®, Osburn®, and Valcourt®. As an eight-time Territory Dealer of the Year, National Dealer of the Year, and Multiple Store Productivity Dealer, we know a thing or two about getting our customers top-of-the-line products for their homes.

Job Overview: 

Our Service Technicians ensure an outstanding experience for all owners of our hot tubs, swim spas, pools, saunas, and other quality products as well as providing outstanding service to our internal team. Water Care Technicians provide elite service to all customers and are proactive in correcting any issues that may arise. Our Technicians will be champions of safety and follow all company policies and procedures regarding safety. 

Compensation Range: $22.00 - $30.00 /Hourly  

Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities: 

• Provide weekly and monthly spa water care (this may be learned on the job)
• Provide weekly water balancing and pool cleaning services to a pre-assigned group of customers
• Responsible for maintaining goals set by management
• Responsible for other assigned duties
• Complete and stay current on training and certifications to repair hot tubs, swim spas, and saunas
• Must be able and willing to work outside in all weather conditions

Attributes, Skills, and Abilities: 

• Customer Orientation (External and Internal)– Asks questions and listens well to quickly identify and resolve problems. Has excellent follow-up, and timing response to needs. Treats all employees in the same responsive manner.
• Critical Thinking – Uses information and facts to make recommendations and informed decisions. Is able to work through tough problems and provide solutions.
• Results Oriented – Driven to exceed performance goals for self and dealership. Ensures all requests and/or issues assigned are resolved. Meets deadlines and has a proactive approach to work.
• Safety Oriented –  Driven to maintain a safe work environment. Leads by example, following all safety procedures. Is vigilant and quick to action if observing anyone being unsafe or an accident happens.

Working Conditions: 

• Work is performed in an outdoor setting, which could include inclement weather, heat and humidity, extreme wind or cold temperatures and exposure to hot tub/pool chemicals
• Must be physically able to repetitively lift and carry at least 50 lbs. on a regular basis
• Out-of-town travel is required when necessary

Qualifications:

• Must have previous Hot Tub or Pool experience
• Must be 21 years old
• Must have a valid driver's license
• Have attention for detail
• Demonstrate a willingness to learn new tasks
• Be willing to work a flexible schedule based on business needs
• Be dependable and motivated
• Some mechanical, plumbing and/or electrical skills preferred
• Excellent communication skills
• Ability to work in a fast-paced environment
• Ability to build a strong team environment
• Ability to lift 50lbs
• Customer service skills required

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people.  Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

#HTHiring

Equal Opportunity Employer
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