Global Air Operations Analyst

Job Description

Job description:

At RCS Logistics, we’re a privately owned, high-growth international logistics provider that takes tremendous pride in creating an awesome culture and environment for our team members! Whether you’re a recent college graduate with a degree in logistics, supply chain, business or other related fields; or you have a couple years of experience working in logistics, we’d love to talk to you. We provide comprehensive training in all aspects of the role where you'll work directly with our air freight customers, sales, key account management and our offices across the globe. As an Air Operations Analyst, you’ll be involved in every aspect of the international supply chain and develop a terrific foundation for future growth and development!

*This position is based in our largest office located on the north end of Charlotte with partial remote work.

Responsibilities:

• Oversee & manage all aspects of the air freight shipping process for your assigned customers to ensure an outstanding customer experience, including: origin booking, documentation, shipment tracking, issue resolution, delivery.
• Partner with internal departments such as: Sales, Account Management, Procurement, Product Management to ensure the organization is meeting all customer expectations for air freight shipments, as well as internal KPI's & financial
• Provide outstanding communication and customer service to both external (Customers) and internal stakeholders (Global Offices, Internal Departments, Carriers/Providers)
• Receive, review, and process import documentation from customers (importers/exporters) and RCS offices worldwide, including but not limited to: Seaway Bills, Manifests, AMS, Customs requirements, etc.
• Ensure air freight KPI’s & Financials are monitored and we meet or exceed goals for all customer accounts. Provide proactive communication and solutions for KPI’s in jeopardy of not meeting goals.
• Work with Brokerage department and/or external brokerage firms to obtain Customs and/or other Government Releases required for timely shipment execution
• Arrange delivery with subcontractors and make appointments if required for delivery
• Ensure accurate and timely billing, as well as customer compliance with required payment terms
• Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
• Perform other duties as assigned.

Required Qualifications & Skills:

• Recent college graduate with degree in logistics, supply chain or related field OR 1+ years of logistics experience (air, ocean, domestic, warehousing, supply chain, etc)
• Strong organizational skills with high degree of attention to detail
• Able to multi-task and maintain high-level of efficiency
• High degree of accountability for results and self-performance of self and others
• Excellent communication and interpersonal skills—collaborative, team player at all levels of organization
• High degree of accountability for results and self-performance of self and others

Industry:

• Transportation, Logistics, Supply Chain and Storage

Position Type:

• Full-Time