Front of House Shift Leader

Shift LeaderA Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.Position Type:Full-time and Part-timeOur Benefits Include:A fun work environment where you can positively influence othersFlexible scheduling (and closed on Sundays)Learning first-hand from an experienced Operator and Restaurant LeadersIntentional growth and development to help you reach your professional goalsFuture Health Insurance BenefitsScholarship opportunitiesCompetitive payEmployee discountFlexible schedulePaid trainingAdditional benefits availableShift Leader Responsibilities:Participating operationally in day-to-day activities in high-volume, fast-paced RestaurantOffer immediate and respectful response to Guest's needsAssist in training of new hires, set the tone for a shift, and act as a role model for our teamBe a friendly, encouraging team playerVigilant attention to the organization and appearance of the Front of HouseOpen and/or close, lead shifts, key holderLead shift of 20+ team members at a timeCount drawers and finalize dayExcellent communication skills, both written and spokenQualifications and Requirements:SmileCreate and Maintain Eye ContactSpeak EnthusiasticallyMake Emotional Connections with GuestsReliable transportationAbility to work in a fast-paced environmentStrong people skills with a desire to serve Team MembersStrong commitment to superior customer serviceAbility to manage Team Member behavioral and performance issuesAbility to work in a team environment with shared ownership and responsibilityPrior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.Desired Qualifications:Experience in Restaurant Leadership Role or EquivalentAvailable to work a minimum of 2 evenings per week and 2 Saturdays a monthStrong analytical and problem solving skillsExperience in operations within customer service industryBilingual proficiency in English and SpanishDrive-Thru ExperienceThis person must be skilled in time management.This person must be self-directed and highly organized.This person must be able to delegateThis person must be punctual and detail orientedCore Characteristics:Servant LeadershipPlaces others before selfCreates opportunity for other people to achieve successAssumes responsibility and does not shift blame to othersEmpathizes with members of the team to lead from a place of trustOrganizationStrong communication/verbal skillsAbility to have situational awareness to organize and reallocate priorities as neededStrong attention to detail within the restaurantGrowth MindedActively works to develop Shift Leader team, and ensure leadership is growing future leadersHas an entrepreneurial mindset that seeks to constantly improve and achieve new levels of excellenceConstantly seeking improvement in experience and efficiency to grow sales of the restaurantClearly communicates vision to the team so it is both heard and comprehendedCommunicates with language that demonstrates positivity, clarity and empowerment to the teamShift:10 hour shift8 hour shiftDay shiftNight shiftWeekly day range:Monday to FridaySaturday, Required