Workforce Management - Phlebotomy Manager

Job Description Workforce Management - Phlebotomy Manager - Tucker, GA, Monday to Friday, 8:00 AM to 5:00 PM Pay range: $80,700+ per year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 'MyDay' off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! The Workforce Management Manager is responsible for leading a team of analysts and schedulers within a Region.Responsible for optimizing staff deployment and resource allocation, including forecasting demand, scheduling staff and analyzing performance metrics to ensure service levels are met. Responsibilities Leadership Management of the day-to-day operations of the Workforce Management (WFM) Team; provide leadership and development to WFM employees with a focus on achieving regional business goals and strategies. Analysis/reporting Provides reporting for key stakeholders, patient services leadership, and regional leaders. Identify and drive implementation of effective knowledge management tools and practices. Forecasting resource needs Collaborate with cross-functional partners to align forecasts with business needs; monitor & adjust forecasts based on changing business conditions and new data; presents findings and recommendations to management in a clear and concise manner; Stays up to date on industry trends and economic factors that may impact forecasts. Collaboration Builds strong relationships within patient services and across functions including commercial/sales team; ability to influence beyond team of direct reports. Qualifications Required WorkExperience 5+ years leading a remote team. Excellent communication and ability to build strong relationships. Strong collaboration and influencing skills. Preferred Work Experience Experience in workforce management, forecasting and/or analytical roles PSC/IOP leadership experience a plus. Knowledge Bachelor's degree required Knowledge of Six Sigma or Lean is beneficial Skills Strong Analytical skills Ability to prioritize, plan and organize Advanced skills in excel (graphs, pivot tables and understanding formulas) Proficient in Microsoft office suite (PowerPoint, word, etc) Required Responsible for the leadership and development of a team of schedulers and an analyst Travel between 25-50% Education Bachelor’s Degree (Required) Work Requirements Travel Required 66134 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr QUEST DIAGNOSTICS INC