Customer Service Associate Jan-Apr Full/Part Time

Benefits:

• Opportunity for advancement
• Training & development
• Flexible schedule

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2027 tax season in the Phoenix area! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!

Are you:

• A stay-at-home parent looking for part-time work?
• Able to work flexible hours?
• A Veteran or military member transitioning from the service?
• Retired and want to continue to make an impact?
• A gig worker or looking to add a second income?
• Part of a military family that moves often?

We'd love to have you!

Responsibilities:

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Requirements:

• 2+ years Customer Service experience


• High School diploma or equivalent

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced, high volume retail environment

• Bilingual Spanish is a plus

• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

We Offer:

• Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules

• Salary of $15 per hour

Call Regional Manager Mary Hernandez with any questions at View phone number on click.appcast.io!

We look forward to having you on our team!

Compensation: $15.00 per hour


Working at Jackson Hewitt

Jackson Hewitt is a tax innovator on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. We provide an invaluable service in guiding our clients through tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that taxpayers don't receive from DIY or other assisted providers. We take pride in that. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
Taxes are fun (really!)

Jackson Hewitt is proud to offer quality, affordable tax training as well as continuing education for our tax preparers. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including your local Walmart store! Tax preparers have flexible scheduling options and earn commissions and various rewards, too. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission.


PTIN Certification: Yes


By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.