IT Support Technician

IT Support Technician

CTG is seeking a dependable and customer-focused IT Support Technician to provide hands-on and remote technical support for end users in a fast-paced environment. This role is ideal for a technology professional with strong troubleshooting skills, excellent communication abilities, and experience supporting Windows, Linux, and macOS systems. Location: Poughkeepsie, NY Duration: Ongoing Contract

Key Responsibilities:

• Provide first-level and second-level technical support for desktops, laptops, printers, scanners, and peripheral devices
• Troubleshoot hardware, software, operating system, and network connectivity issues
• Install, configure, and maintain Windows 10/11, Linux, and macOS systems
• Perform system upgrades, patch management, and hardware replacements including RAM and SSD upgrades
• Support networking technologies including TCP/IP, DNS, DHCP, and VPN connectivity
• Deliver in-person, phone, and remote support while maintaining high customer satisfaction
• Document incidents, resolutions, and technical procedures within ticketing systems
• Assist with workstation setups, equipment deployment, and IT inventory management

Required Skills & Qualifications:

• Strong knowledge of Windows 10/11, Linux, and macOS environments
• Experience troubleshooting desktop hardware, software, and peripheral devices
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN
• Excellent analytical, troubleshooting, and problem-solving abilities
• Strong communication skills with a customer-first mindset
• Ability to work independently and collaboratively within a team environment
• 1–3 years of experience in helpdesk, desktop support, or IT support roles preferred
• Associate degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience

Physical Requirements:

• Ability to lift and move equipment weighing up to 30–50 lbs.
• Ability to sit, stand, and walk for extended periods

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.