Systems Analyst

Job TitleSystems AnalystJob DescriptionThis is a talent pipeline opening. We are building a network of qualified talent for general consideration of future full time or temporary Systems Analyst job openings.The Systems Analyst role provides competent technical support of various systems and applications from various and integrated lines of business including but not limited to Park Operations, Culinary, Retail Merchandise, Games, Credit & Finance, or Marketing. The position will be responsible for mid and high level (Tier 2- 3) problem resolution, working with the 3rd party vendors, deploying production fixes and enhancements. This position will work closely with other IT resources providing technical assistance. In addition, the position will work closely with IT and Business teams to identify solutions to improve system and process efficiency and productivity.Daily Competent level technical support and understanding of all assigned lines of business and the integrated systems and applicationsTrack and report on daily KPI's for business critical processesEnsure compliance to all SEA Standards, policies and Best Practices in regards to systems Safety, Security, access, controls, change and release managementEnsure resolutions to defects meet the Service Level AgreementsEscalate issues to software vendor when neededWrite and run SQL queries, run reports, or review logs, use web service tools, and be able to interpret the results to monitor and improve the health and performance of systems, services and data.Assist in testing of resolutions, patches and software updatesCreate documentation and knowledge articles to ensure complex systems are well documented for troubleshooting, audits, integration, training and other purposes.Performs systems configuration for assigned applications and systems in all environmentsAbility to lead a High Severity incident call, taking the lead role in communicating, diagnosing issue, and resolving issue and following up with Root Cause AnalysisTrack issues and action items to resolution using Service Now and VTFS. Communicate progress during daily Stand-Up's or SCRUM's and provide weekly updates/metrics to leadership on assigned tasks.Actively contribute to process and workflow improvementsPerforms other duties or special projects as assignedPosition will be on-call and will need to work some weekends or after hours to ensure a high level of support for the application.Domestic travel may be requiredParticipate in project work, project deployment and providing hands-on installation & support servicesQualificationsRequired QualificationsWorking knowledge of database structure language and ability to demonstrate SQL query skills requiredExcellent verbal and written communication skills with an ability to translate business requirements into User Stories and to provide corresponding technical requirementsExperience in drafting technical design proposals for system enhancements or replacementsProven ability to effectively communicate directly with Business Owners and Internal and External Customers.Demonstrated ability to understand, predict and avoid downstream impact to changes to integrated systems and applications, understanding of when to get other teams engaged at integration points.Excellent ability to converse with vendors and external resources to maintain professional business relations in the support of our systemsExperience in creating training documents and training programs and ability to teach a session to both non-technical business users and technical IT resourcesPreferred SkillsBS Computer Science, MIS, Engineering degree or equivalent technical experience and IT certificationsCultural fit as a team player with positive attitude and strong interpersonal skills - must also be able to work independentlyStrong problem solving and analytical skillsAble to identify risks, address issues and follow change management policiesGeneral knowledge and experience of SDLC and ITIL standards with application implementations, software upgrades, and hardware refreshesPrevious experience in a client facing role. Proven track record of customer interaction and support.Ability to learn new technologies quicklyDemonstrated organizational skills, ability to set priorities, coordinate multiple tasks simultaneously with strong attention to detailsExperience in updating Windows Operating SystemsKnowledge of Jira or similar IT Incident/Change management systems; Knowledge of VTFS or TFS (code repository)Demonstrated ability and experience in providing support on business applications in the following areas:Programming Languages - C#, VB.Net, JAVA, .XMLDBMS - Oracle 9.x/10.x and/or Microsoft SQL ServerPowershellWorking knowledge of LAN, VLAN and Wireless Network systems and experience with each preferredSome (1 - 3 years) experience or demonstrated competency at a competent level with Point of Sale System support and peripheral device configuration and maintenance (i.e. printers, scanners, cameras, time clocks, credit/payment devices, etc.)Preferred to have some experience with Omnico (aka Mantra) Freedom POS, Micros 9700, Micros Simphony or other Culinary POS systemsPreferred to have some experience with Ticketing and Reservations softwareSome experience (1 - 3 years) or demonstrated competency at an expert level working directly with credit providersSome theme park experience is a plusExperience supporting mobility applications is a plusGLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.