Resident Services Coordinator I-92410 (Hacienda)

Job Description

Job Description

TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.

The Resident Services Coordinator (“RSC I”) is responsible for providing supportive service to elderly and physically challenged residents living at TELACU Residential Management (“TRM”) housing communities. RSC Level I to Level II requires evaluation of employee skill and performance levels by the Director of Resident Services Programs (DRSP) and Resident Services Supervisor (RSS). Due to the nature of the work assigned, the timeframe and transition will vary, and in some instances, an RSC Level I may be permanently allocated an RSC Level I.

The RSC I, works with residents in a comprehensive and proactive manner to assess and identify resident needs and implements individual health-driven aging plans and educates residents on available resources. The position is an advocate for residents, manages the 504 reasonable accommodation process, and works on case management to prevent premature institutionalization to supports residents to safely age in place. 

Responsible for creating partnerships with social services partners and health care providers facilitating care management meetings to ensure situations are coordinated across partner organizations while the aggregate need of the resident is supported through appropriate services and helps with transition plans in collaboration with hospitals, assisted living, rehabilitation facilities, nursing homes and impacted families, as needed.

Essential Job Duties

• Serves as resident advocate when an issue arises that affects their daily lives or well-being.
• Initiates 504 process for reasonable accommodations and modifications to address residents needs and manages process to ensure timeliness of completion. Works with the 504 Coordinator and maintenance staff, as needed based on approval or denial of accommodation by completing the process with a written notification to resident of the final resolution of 504 request.
• Prepare a Supportive Services Plan. The plan must include: [1] activities and services that facilitate safely aging in place by helping participants proactively address their health and social support needs; [2] provide an ongoing benefit to maximize the impact of the funds; and [3] include the use of evidence-based programming (EBP) or evidence-informed programs.
• Supports the Resident Services Supervisor in preparing and writing grants, proposals, applications, and reporting.
• Provides case management by assessing resident’s need with self-disclosed care needs; updates support/needs in response to changing needs as residents age in place. 
• Develops resource directories for the housing community by working with property management team on outreach process and educates residents about community programs and resources.
• Makes appropriate referrals to service providers on behalf of residents.
• Creates annual calendars for ongoing education, wellness programs, compliance presentations for residents.
• Liaison with community, creates awareness of the resident services program and develops partnerships to support the residents. 
• Support and coordinate care for discharged residents as they transition back to their apartments. Develop networks with family and friends to support residents.
• Facilitate language services to residents with limited English proficiency via the approved company translation services. 
• Provides support to residents, to include eviction, crisis prevention, and conflict resolution.
• A member of the on-site team to ensure residents understand regulatory and lease agreement requirements, i.e., annual recertification documents, REAC/NSPIRE unit inspections, and reasonable accommodation/ modification requests/ orders.

  OTHER DUTIES

• Timely submittal of required reports that include semi-monthly management, monthly frail, and at-risk reports, as outlined in the Operational Policies and Procedures Manual (OPPM) and HUD.
• Maintains necessary data using AASC Online; case management, progress updates, to include interactions, program participation, and sentinel events (falls, emergency department visits).
• Maintains personal resident information in accordance with applicable privacy and confidentiality requirements per policy and HUD requirements.
• Must respond to calls and/or after hours or weekends as needed by the assigned housing community.

  EXPERIENCE & EDUCATION: 

• Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience.
• Bilingual English/ Spanish preferred.
• Ability to advocate, organize and problem-solve.
• Ability to communicate in understandable lay language at appropriate literacy and cognitive level ability by residents, both verbal and written communications.
• Understanding the needs of low-income older adults and persons with disabilities in a sensitive manner.
• Disciplined to be self-starter, work independently, and be part of a team.
• Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
• Ability to establish positive and collaborative relationships with residents, staff, and community-based providers.
• Experience working with older adults and special need individuals.
• Knowledge of program and services to support the elderly and special needs population.
• Cultural competency with diverse populations, individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
• Familiarity and understanding of working with individuals with mental health needs.
• Strong verbal, written, and interpersonal communication skills.

COMPUTER & SOFTWARE SKILLS: 

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
• Familiar with AASC Online and HUD provided Software; not preferred.