Director of Field Service - Manufacturing

Regional Field Service Manager - Manufacturing Location: Denville, NJ Area (Northern New Jersey) Candidate must be able to regionally travel to this location. Travel: Up to 70% Compensation: Up to $170,000/year + bonus/benefits (Relocation Assistsance/Sign-On for the right candidate) Position OverviewWe are seeking an experienced Regional Field Service Manager to lead and develop a team of Field Service Technicians supporting customers throughout the Northeast region. Based in or around Danville, New Jersey, this leadership role is responsible for ensuring exceptional customer service while overseeing equipment installation, maintenance, repair, and technical support operations.The ideal candidate is a hands-on service leader with a strong technical background, proven management experience, and a passion for developing high-performing teams while delivering outstanding customer satisfaction.Key ResponsibilitiesLead, coach, and manage a team of Field Service Technicians across an assigned territory.Ensure customers receive responsive, high-quality service and support.Oversee equipment installations, preventive maintenance, troubleshooting, repairs, and warranty work.Manage regional service operations to meet revenue, expense, and performance goals.Maintain technician utilization targets and optimize service scheduling.Recruit, hire, onboard, train, and develop service personnel.Conduct regular field visits to mentor and support technicians at customer sites.Establish clear performance expectations and provide ongoing coaching and feedback.Ensure compliance with company safety, quality, and operational standards.Drive continuous improvement initiatives and support special projects.Collaborate with sales, operations, and customer service teams to maximize customer satisfaction.Stay current on industry trends, service best practices, and emerging technologies.Provide after-hours support as needed.Required QualificationsBachelor's Degree in Mechanical Engineering, Electrical Engineering, or a related technical field, or equivalent combination of education and experience.Minimum 2+ years of experience leading field service teams.Strong background in industrial equipment installation, maintenance, troubleshooting, and repair.Demonstrated success managing and developing technical service personnel.Strong customer relationship management skills.Excellent communication, leadership, organizational, and problem-solving abilities.Proficiency with Microsoft Office (Word, Excel, and PowerPoint).Experience using ERP systems.Valid U.S. Driver's License.Willingness to travel up to 70%.Preferred QualificationsExperience within packaging machinery, food processing equipment, industrial automation, manufacturing equipment, or medical device industries.Strong understanding of service operations, budgeting, and workforce planning.Experience managing remote and geographically dispersed teams.Knowledge of safety, quality, and compliance programs.Leadership ResponsibilitiesDirectly supervise a team of 3-20 Field Service Technicians.Conduct performance evaluations and career development planning.Foster a culture of accountability, safety, teamwork, and customer focus.Resolve employee concerns and support professional growth.Lead through coaching, mentoring, and effective communication.Compensation & BenefitsCompetitive Base SalaryPerformance-Based Bonus OpportunitiesMedical, Dental & Vision Insurance401(k) with Company MatchPaid Time Off & Paid HolidaysCompany Vehicle or Vehicle AllowanceProfessional Development and Technical TrainingCareer Growth OpportunitiesApply TodayIf you're a customer-focused service leader with a strong technical background and experience managing field service teams, we'd like to hear from you. Join an organization where your leadership directly impacts customer success, employee development, and operational performance throughout the Northeast region.If you feel like you are a viable candidate for this role, please apply & email your resume to: View email address on click.appcast.io for review.Benefits$35-39/hr + per diem + profit sharing bonus + 2x pay on weekends 6% 401k Match - Immediate vestingFuel Card; Reimbursed travel expensesCompany Car with InsurancePaid/on the clock while traveling Tuition Reimbursement Strong Medical, Dental, Vision. Generous PTO