Automotive Service Advisor

Honda of Mahwah – Service Advisor Location: Mahwah, NJ 07430 Honda of Mahwah is seeking an experienced, customer-focused Service Advisor to join our growing and high-performing service team. We are looking for a motivated professional who thrives in a fast-paced environment, is committed to delivering exceptional customer experiences, and is driven to achieve outstanding customer satisfaction and sales results. As a Service Advisor, you will serve as the primary point of contact for our service customers, helping them understand recommended maintenance and repairs while ensuring a seamless dealership experience from check-in through vehicle delivery. Key Responsibilities Greet customers promptly and professionally Listen to customer concerns and accurately document vehicle needs Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition Communicate repair status and updates throughout the service process Build trust and long-term customer relationships through exceptional service Maintain high Customer Satisfaction Index (CSI) scores Collaborate effectively with technicians, management, and other dealership departments Meet or exceed sales and performance goals Qualifications Previous Service Advisor experience required Strong customer service and relationship-building skills Excellent verbal and written communication abilities Results-oriented with a focus on customer satisfaction and service sales Ability to multitask and perform in a fast-paced environment CDK experience preferred, but not required Proficiency with computers, Microsoft Office 365, and dealership software systems Team-oriented attitude and strong work ethic What We Offer Competitive compensation package Health Insurance Dental Insurance Vision Insurance 401(k) Retirement Plan Paid Time Off (PTO) Supportive team environment Opportunities for career growth and advancement Job Type: Full-Time Join one of New Jersey's fastest-growing Honda dealerships and become part of a team that values professionalism, customer service excellence, and employee success. #J-18808-Ljbffr Mahwah Honda