Wellness Concierge

Who We Are Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do. Together We Can Do Great Things Every Person Matters This Is More Than A Job The Monarch San Antonio - A Legacy of Service and Sophistication The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself, the property features thoughtfully curated meeting and event venues-including the iconic La Mariposa sculpture pavilion-a full-service spa, five distinct food and beverage concepts, a rooftop restaurant and bar, and a separate rooftop pool overlooking the city. Steps from the River Walk and The Alamo, The Monarch is more than a place to stay. It is a place to belong, to connect, and to be inspired. Our purpose is expressed through service-gracious, genuine, and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance, every detail and every interaction reflects our commitment to hospitality at its highest level. We are building a team of passionate, service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose, The Monarch San Antonio is where your talent can truly shine. Position Summary The Wellness Concierge serves as an essential ambassador of the luxury spa experience, providing seamless reception support and attentive locker room service. This role blends refined hospitality, operational efficiency, and thoughtful guest care to ensure every guest feels welcomed, oriented, and impeccably attended throughout their spa journey. The ideal candidate is warm, polished, detail-oriented, and thrives in a service-driven environment where discretion, professionalism, and anticipatory service are paramount. What You'll Do Reception & Guest Services Greet spa guests with warmth and professionalism, providing a gracious and calm arrival experience Manage spa reservations, guest check‑in and check‑out, and appointment confirmations Clearly communicate spa offerings, amenities, pricing, and policies in a confident and welcoming manner Handle phone and email inquiries with polished etiquette and attention to detail Process payments, gratuities, gift cards, memberships, and retail transactions accurately Maintain accurate guest profiles, preferences, and notes in the spa management system Locker Room & Facility Attendant Duties Provide attentive, discreet locker room service, including guest orientation and amenity explanation Maintain impeccable cleanliness, organization, and ambiance of locker rooms, restrooms, lounges, and relaxation areas Restock towels, robes, slippers, refreshments, and amenities according to luxury standards Monitor facilities to ensure comfort, safety, and readiness Assist guests with robes, lockers, and facility navigation while maintaining privacy and discretion Luxury Standards & Operations Uphold the spa’s brand standards, service protocols, and hospitality philosophy at all times Anticipate guest needs and respond promptly and graciously to concerns or special requests Collaborate with therapists and spa leadership to support daily operations and scheduling needs Ensure adherence to all health, safety, and sanitation guidelines Represent the hotel and spa brand with professionalism, poise, and exceptional service Perform any other duties as assigned What You'll Bring Required Education High school diploma or equivalent required Preferred Experience Previous experience in luxury hospitality, spa, hotel reception, or guest relations preferred Required Skills and Abilities Strong communication and interpersonal skills with a guest-first mindset Ability to maintain composure and professionalism in a fast-paced, service-oriented environment Polished appearance and demeanor consistent with luxury hospitality expectations Basic computer proficiency and ability to learn spa scheduling and POS systems Flexible availability, including evenings, weekends, and holidays Physical Requirements Ability to stand and walk for extended periods Ability to lift and carry up to 30‑40 pounds (e.g., laundry bags, supply restocking) Capability to work in warm, humid environments such as saunas and locker areas Benefits Zachry Hotels offers an industry-leading benefits package for our employees and their families, including: Medical, Dental, Vision, and Life Insurance 401(k), Paid Leave, and Bonus Program Company‑paid short-term and long-term disability insurance Employee Assistance Program Tuition Reimbursement And many more Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Notice to Staffing Agencies Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry’s resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry’s recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry’s Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency. #J-18808-Ljbffr