Intern, Chief Operating Office

Description About the Internship: The Office of the Chief Operating Officer oversees operations at the Port Authority’s five lines of business: Aviation, PATH, Port, Tunnels, Bridges & Terminals, and the World Trade Center, as well as the Operations Services Department, with the vision of being a world-class operator of world‑class facilities. This internship will contribute to projects related to business performance and innovation, customer experience, and financial analysis. Responsibilities Assist with the redesign and reorganization of the organization’s SharePoint site to improve functionality, accessibility, navigation, and overall user experience. Assist with improving the Agency’s Business Systems by identifying root causes of existing system issues, impacts, and future change. Support efforts to transform line department journey maps from static planning documents into active operational management tools. Help develop the strategy and technical approach for integrating CX and operational performance data into an end‑to‑end journey management framework. Identify data sources and metrics that can be surfaced within journey map contexts to support real‑time insight for agency leadership and CX practitioners. Develop strategies for using journey insights to design more customer‑centric facilities and services. Develop a 2‑year implementation roadmap for Customer Experience Technology. Gain understanding of current Customer Experience survey platform and features. Work with departments to document their needs and desired future capabilities. Estimate hours and associated budget needed to implement changes. Support ongoing efforts to update and improve dashboards. Assist in tracking project plans, milestones, deliverables, and schedules for projects tied to the agency’s strategic working groups and customer experience programs. Assist with special projects and assignments as needed. Minimum Qualifications Enrollment at a college or university at the time of the internship. Major in Urban Planning, Architecture, Public Policy, Engineering, Computer Science, Business Administration, Political Science, or a related discipline. Desired Qualifications Commitment to working in the public sector. Ability to work independently on complex assignments and to work in a fast‑paced team environment on multi‑disciplinary projects. Excellent oral, written, and presentation skills. Internship Details The start date is expected to be in July or August 2026. This internship will require 36.25 hours/week during the summer, then 30 to 36.25 hours/week during the school year. In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in‑office days or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in‑person. Selection Process Only applicants under consideration will be contacted. If selected to move forward, the hiring team will reach out directly to schedule 1‑2 interviews. Different internships will have different timelines for interviews. Compensation & Benefits The hourly rate range is $18.61 to $28.72 (the exact rate will be determined by internship type and rising school year). Ability to opt in to the New York State and Local Retirement System. Access to Employee Business Resource Groups. Facility Tours. Career Panels. Social/Networking Events.

REQNUMBER: 64506

#J-18808-Ljbffr Port Authority of New York and New Jersey