Admissions & Enrollment Specialist (Program Specialist 2)

Position Summary South Seattle College is looking to hire an Admissions & Enrollment Specialist (Program Specialist 2) for our Enrollment Services Department. Full salary range: $47,280.00 - $61,512.00 annually. Initial placement typically between $51,900.00 - $54,432.00 (Steps E-G). Benefits Competitive Pay Rates Promotional Opportunities Great Medical, Dental, and Retirement plans Paid Sick and Vacation Leave Transportation benefits Tuition Waivers PEBB Wellness Plan Washington State Employee Assistance Programs (EAP) Responsibilities Program Specialist Responsibilities Primary liaison for student and program contact, admissions processing, registration, and troubleshooting enrollment issues for the apprenticeship and pre‑apprenticeship programs. Work with apprenticeship partners and faculty as it pertains to completing and troubleshooting grade rosters. Communicate with faculty and Associate Director of Enrollment Services on a quarterly basis to provide detailed explanation of class rosters, grading, and incompletes. Foster and maintain relationships with college, community, and apprenticeship partners who provide services that support student enrollment. Effectively prioritize responsibilities based on deadlines and needs of the department, college, and/or district. Enrollment Services Team Support Respond to student, staff and faculty inquiries via in‑person, email, phone calls, and voicemails. Support Georgetown and main campus Enrollment Team customer services operations and drop‑in support for students. Address and troubleshoot tuition waiver issues. Utilize computer software and technology including but not limited to a Student Management System (ctcLink), online application systems, Microsoft Office, OnBase, Seattle Colleges systems, and National Student Clearinghouse to complete functions in admissions, registration, and enrollment services. Advise students, staff, faculty, and the public on information related to registration, records, and admissions processes. Maintain student records according to State and Federal law and policy including retention, data privacy and appropriate disposal of hard copy documents. Serve as a resource to college staff on records retention schedules, data integrity and proper destruction of documents. Interpret and apply policies and procedures that provide the effective operations of Enrollment Services in compliance with federal, state, and institutional regulations. Respond to requests for educational records by determining legitimacy and meeting strict guidelines for Federal student confidentiality laws. Support general registration and records functions, such as processing all enrollment related forms, late grades, student term activation, enrollment transactions, grade changes, grade re‑computations, name changes, identity verification, and more. Develop and provide students, staff, and faculty a list of important registration dates as it pertains to apprenticeship and pre‑apprenticeship programs. Assist with collecting, compiling and reporting program data to include identifying program accomplishments, challenges and opportunities. Prepare/review training materials and procedures related to the position's essential functions for Peoplesoft as directed by the Enrollment Services leadership Team. Independently troubleshoot questions, concerns, and complaints within college policies and procedures while collaborating with leadership and college personnel as needed. Keeps supervisor(s) and program staff informed of issues as needed. Support Student Services Division in activities, events, and programming that support student enrollment, retention, and graduation. May require weekend, evening, work as needed. Perform special projects and related duties as assigned. May supervise one or more part‑time staff members and/or student workers. Qualifications High School diploma with 4 years work experience in higher education, customer service, or roles with responsibility for records and/or data maintenance OR Associate's degree or higher with 2 years work experience in higher education, customer service, or roles with responsibility for records and/or data maintenance. Demonstrated commitment, ability and experience working with persons from diverse ethnic, economic and academic backgrounds. Demonstrated ability to research and investigate academic issues that relate to student registration, records, and credentials. Evidence of ability to interpret detailed information, troubleshoot academic and systems issues. Experience enforcing policies, rules, and regulations as it relates to the position. Advanced knowledge and ability to use Microsoft products, including Outlook, Excel, Word, SharePoint, and Forms. Evidence of ability to work independently within a multi‑task environment. Excellent verbal, listening, and written communication and customer service skills. High attention to detail, excellent problem‑solving skills, and the ability to work collaboratively with unit team members and all areas of the college. Exhibit strong problem‑solving skills and experience, including identifying and resolving problems and implementing solutions. Detail‑oriented with a focus on qualitative outcomes. Physical Demands and Disability Accommodation Persons with disabilities have the right to reasonable accommodation in all aspects of employment with Seattle Colleges. This includes, but is not limited to, recruitment, application, interviewing, hiring, training, termination, conditions of employment, and any other employer‑supported activities. Applicants requesting accommodation should contact Human Resources. Ability to operate office equipment, receive and interpret data, and prepare various materials. Ability to exchange information with supervisor, lead, co‑workers, and students. Ability to provide 1:1 support, present to small groups, and work at a computer exercising repetitive hand motion. Work is performed primarily in office settings with frequent interruptions and encounters noises typical of these settings. Ability to perform range of physical motions, exerting up to 25 pounds; lifting and carrying up to 25 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; and traversing up and down stairs. Notice of Non‑Discrimination Statement Seattle Colleges is committed to the concept and practice of equal opportunity for all its students, employees, and applicants in education, employment, services and contracts, and does not discriminate on the basis of race or ethnicity, color, age, hair texture or protective hairstyles, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, gender expression, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodations will be made for known physical or mental limitations for all otherwise qualified persons with disabilities. Further, Seattle Colleges is committed to ensure that all employees and students work and learn in an environment that fosters mutual respect and professionalism, free from all forms of bullying behaviors, including cyber bullying. Students, employees, and applicants at Seattle Colleges can reach the Title IX Coordinator or ADA/Section 504 Coordinator for questions about discrimination, harassment or grievance procedures. Background Check Statement Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. In addition to the background check, candidates will complete Sexual Misconduct Disclosure Form WA HB 2327 as required. #J-18808-Ljbffr Seattle Colleges