Receptionist/Concierge

Job Description

Job Description

Join a team where your growth, success, and impact are at the heart of our mission. At PureHealth, we're not just building careers; we're nurturing lifelong journeys of professional and personal development. We're committed to taking care of our community, providing unparalleled care and making a meaningful impact like nowhere else. Be part of a team that's dedicated to making a real difference in the lives of those we serve.

Unmatched Benefits & Perks:

• Tuition Reimbursement and Professional License Renewal Reimbursement

• Free CEUs

• 401k Plan

• Rewards and Recognition via CareHeroes Program (Gift Cards for Great Performance!)

• Flexible Scheduling

• Professional Career Growth

Join our team and grow with us!

Position Summary
The Receptionist/Concierge plays an integral role in customer’s first impression experience. The role will provide customer service and clerical support for the facility with varied clerical duties and related tasks.

EssentialDuties and Responsibilities

• Welcomes new customer and visitors assures their comfort and directs them to the proper team member or service

• Assist customers with dining and service appointments

• Maintains electronic calendar for service appointments and conference room

• Answers telephones; screens calls, forwards calls and /or records and forwards messages accurately

• Monitor and maintain office equipment

• Responsible for maintaining a professional and kempt appearance of reception area

• Manages sorting and distribution of mail; files correspondence and other materials as needed

• Types forms, form letters and other documents as needed, collates and photocopies materials as necessary

• Manage office supply orders and maintenance of office supplies

• Maintains customer confidentiality in conformance with facility confidentiality policy

Competencies

• Phone calls answered and transferred timely and accurately

• Arriving customers greeted timely and needs are delivered accurately

• Work station is organized and well maintained

• Internal and external customer requests are met

• Supportive and resourceful information is delivered as requested by customers

Culture

This is a high performance environment propelled by collaboration through our Teams of Excellence (T.O.E.) Program. The expectation for each team member is to engage in our complex and dynamic organization by adding value and support to fellow team members.

Work Environment

This job operates in a post-acute setting. This role requires regular walking to various locations around the facility. This role also routinely comes into contact with patients who may have contagious illnesses. Team member is expected to adhere to facility’s no-smoking policy.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, and stooping all day. The employee must frequently lift and/or move items over 20 pounds.

Position Type and Expected Hours of Work

This is a position in a post-acute setting that is open 24 hours a day, 365 days a year. Weekend and holiday shifts will be required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

HIPAA

Team members are required to adhere to policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Team member are permitted to use and/or disclose only minimum amount of Protected Health Information necessary to complete assigned tasks. Reports all suspected violation of company’s HIPAA policies or procedures to facility CEO.

Knowledge, Skills and Abilities

• Ability to communicate positively and effectively with internal and external customers at all levels of the organization

• Strong computer and Microsoft Application skills. Must have an ability to learn new systems

• Ability to work with a culturally diverse customer and team member population

• Must have positive communication skills and demonstrated adequate maturity and patience

• Proficient in the English language. Excellent communication (verbal and written), customer service and interpersonal skills

• Must have excellent organizational skills with attention to detail

• Must be able to successfully prioritize workload, demonstrate initiative, and analyze situations to make sound decisions

• Ability to maintain a calm, professional demeanor under pressure

• Must be observant, show initiative and take action on observed needs

• Must maintain first impression perfection at all times

• Self-directing with the ability to work with minimal direct supervision

• Flexibility in responding courteously to immediate needs of internal and external customers and callers; ability to establish priorities and maintain productivity despite numerous interruptions

• Ability to organize, efficiently document and routinely update information; ability to apply procedures to work problems and situations

   

Required Education/Experience

• High School Diploma or Equivalent

• 0-6 months’ experience in a clerical, customer service or similar role

Preferred Education/Experience

• College/University Degree

• A minimum one (1) year experience in a clerical, customer service or similar role