Clinical Care Navigator (EAP Onsite)

Clinical Care Navigator (EAP Onsite)

Atlanta, Georgia, United States; Austell, Georgia, United States; Douglasville, Georgia, United States; Hiram, Georgia, United States; Marietta, Georgia, United States

Our Mission: To Eliminate Every Barrier To Mental Health

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to a Clinical Manager, Clinical Operations and partnering with Customer Success, the EAP Onsite Clinician will be responsible for providing dedicated clinical support and essential EAP functions to a hospital system, directly supporting the wellness of doctors, nurses, and other healthcare professionals at their in-person worksites locations.

This is a full-time on-site position with locations in Austell, Hiram, Marietta, and Douglasville, GA. Occasional flexibility required for 20-25% of local travel outside of normal assignments. The required schedule is Monday through Friday from 9am to 5pm EST.

What you'll do:

• Provide clinical support and essential EAP functions to a hospital system, including doctors, nurses, and other healthcare professionals
• Ensure a personalized approach and reduction of barriers to care through in-the-moment member support (sometimes including crisis intervention), psycho-education, triage, and referral.
• Collaborate with the Spring Health care support and clinical teams to assist members with creating a digital account, completing online screenings, and scheduling provider appointments.
• Document activities and support efforts to track and improve member progress in care.
• Direct members to Spring Health's digital CBT program, employer benefits, and external community resources as appropriate to needs.
• Provide organizational support to facilitate response to worksite critical incidents and to support wellness initiatives around the de-stigmatization of mental healthcare.
• Conduct consultation and training to advise leadership and human resource teams on EAP referral processes in order to help improve work-related issues that may benefit from EAP support or case management.
• Participate in promotional activities and deliver wellness training in coordination with Spring Health's customer support team.
• Complete required internal training and assignments and attend team meetings.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What success looks like:

• Care conversion
• Quality
• Customer Satisfaction
• Member Satisfaction

What you'll bring:

• Georgia unrestricted behavioral health licensure: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years of experience.
• Ability to work onsite at four locations outside of Atlanta; Marietta, Hiram, Austell, and Douglasville. Some local travel to alternate worksites may be required.
• Knowledge of healthcare settings and community resources.
• Tech and computer savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.
• Excellent written and verbal communication skills.
• Able to go above and beyond and to multi-task and context switch!

Bonus skills:

• EAP experience (CEAP preferred).
• Experience working with diverse populations (bilingual preferred).

The target base salary range for this position is $38.46 - $48.71 hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.