Project Manager - Merchant Services

WHO YOU ARE Do you enjoy project planning? Do you thrive in building road maps to highlight key milestones? Does multi‑tasking and organization excite you? Is it exhilarating to be thought of as the subject‑matter expert? Do you take pride in delivering a “white glove” customer experience? ABOUT US Deluxe Merchant Services+ is an industry‑leading payment processing company that accepts a wide range of payment methods, simplifies PCI compliance, and deposits funds directly into merchants’ bank accounts while delivering a smooth checkout experience. We provide partners and merchants with powerful in‑store, online, and mobile payment solutions, paired with the latest payment security and backed by superior customer service. We help businesses pay, get paid, optimize, and grow. Job Description Manage medium to large client‑facing, revenue‑generating professional service engagements of moderate complexity. Ensure the highest quality client delivery with an emphasis on meeting project deadlines and goals while staying within budget and maximizing revenue. Apply project management processes for task identification, prioritization, completion; resource allocation; funding approvals; and delivery assurance. Leverage key resources and talent across business and functional areas to support initiatives and programs. Review all approved documentation on assigned projects to understand scope, deliverables, and resources. Coordinate discussions with business owners to verify understanding and clarify questions at project outset. Create, review, evaluate, and maintain project plans and schedules; monitor progress, coordinate resources, and adjust as needed. Resolve project issues by clarifying the problem, determining causes, selecting and explaining solutions, expediting corrections, and following up to ensure resolution. Direct activities of cross‑functional internal teams and third‑party partners throughout the project. Maintain high stakeholder satisfaction through the achievement of key project results. Communicate and proactively manage project status, milestones, action items, risks, mitigation plans, and issues to stakeholders and leadership. Negotiate schedules, milestones, and change controls with project resources to confirm agreement and accountability. Basic Qualifications (BQs) Bachelor’s degree and 3 years of experience, or High School/GED and 7 years of experience. Must be 18 years of age or older. Preferred Qualifications (PQs) Bachelor’s degree in Business Administration, Project Management, Value Stream Management, or PMP certification. At least 4 years of experience managing cross‑functional enterprise projects with relative complexity. Ability to build effective and productive relationships with clients and internal resources. Illustrate composure and ability to handle pressure and deadlines. Willingness to flex work schedule to meet project demands. Apply project management methodologies and control techniques in accordance with Deluxe PMO guidelines and PMP principles. Manage technical resources, business partners, and organizational leaders without direct authority to accomplish project goals and objectives with efficiency and high client satisfaction. Independent decision‑making ability to manage changing, competing, and conflicting priorities; multitask effectively while balancing urgency, speed, accuracy, and consistency. Manage client escalations effectively, engaging directly, developing solutions, gaining client buy‑in, and delivering against commitments. Effective financial management skills to analyze project budgets, drive savings and forecast revenue. Project Management certification is desired. Proficient in Smartsheet and Excel. Benefits Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer‑Matched Retirement Plan Employee Stock Purchase Plan Short‑Term and Long‑Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement Equal Employment Opportunity Deluxe Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Reasonable Accommodation For job seekers with a disability, please direct requests for reasonable accommodation in the application, interview, or pre‑employment testing process to View email address on click.appcast.io. #J-18808-Ljbffr 6AM City, LLC