Chief Experience Officer

Job Description

Chief Experience Officer (CXO)\n

Univa Technologies Pte Ltd.

\n

United States · Remote

\n

Full-time · Executive

About the Role\n

We are seeking an experienced Chief Experience Officer (CXO) to lead customer experience strategy, client engagement, digital experience, and service excellence across the organization.

\n

The ideal candidate will bring extensive executive leadership experience, strong business judgment, and a proven ability to improve customer satisfaction, strengthen client relationships, and support long-term business growth.

Responsibilities\n

\n
• Develop and implement company-wide customer experience strategies aligned with business objectives.
\n
• Oversee customer engagement, satisfaction, retention, and service quality initiatives.
\n
• Establish customer experience standards and performance measurement systems.
\n
• Improve customer journeys, digital interactions, and overall service delivery.
\n
• Build and maintain strong relationships with key clients and strategic partners.
\n
• Collaborate with technology, product, marketing, sales, and operations teams.
\n
• Evaluate customer feedback, market trends, and service performance to identify improvement opportunities.
\n
• Lead customer experience transformation and digital engagement initiatives.
\n
• Develop scalable customer management processes and service improvement programs.
\n
• Recruit, mentor, and lead high-performing customer experience teams.
\n
• Ensure customer experience objectives are effectively communicated across departments.
\n
• Provide executive leadership with customer insights, performance reports, and strategic recommendations.
\n

Background and Experience\n

\n
• At least 15 years of experience in customer experience, customer success, client relationship management, or business leadership.
\n
• Previous senior management experience as a Chief Experience Officer, Chief Customer Officer, Vice President of Customer Experience, or comparable executive.
\n
• Proven experience developing customer-focused strategies and improving service performance.
\n
• Strong knowledge of customer journey management, digital engagement, customer retention, and relationship management.
\n
• Experience leading cross-functional teams and managing organizational improvement initiatives.
\n
• Excellent communication, strategic planning, analytical, and executive leadership skills.
\n
• Experience within technology, digital services, or related industries is preferred.
\n
• A relevant bachelor's degree, preferably in Business Administration, Management, Marketing, or a related field.
\n
• An MBA, relevant advanced degree, or demonstrated success leading customer experience transformation is a plus.
\n

Position Details\n

Company: Univa Technologies Pte Ltd.

\n

Position: Chief Experience Officer (CXO)

\n

Location: United States

\n

Workplace: Remote

\n

Employment Type: Full-time

\n

Seniority Level: Executive

\n

Experience Required: 15+ Years