Field Service Technician

Job Description

Job Description

OWL Services is Hiring a Field Service Technician!

Location: Springfield, MA (On-Site / Field-Based)
Schedule: Full-Time | 24/7 On-Call Rotation | 30–40% Overnight Travel
Pay Rate: $24.00–$26.00/hour
Employment Type: Hourly

OWL Services is seeking a Field Service Technician to install, maintain, and repair electro-mechanical equipment across customer sites. This role is ideal for a mechanically inclined professional who enjoys troubleshooting, working independently, and delivering reliable service in the field.

Technicians are essential in ensuring equipment such as POS systems, alarms, and security devices operate efficiently while maintaining strong safety and service standards.

The position is responsible for servicing and installing various electronic equipment to include security point of sale, as well as EV charging stations.

• Troubleshoot, inspect, repair, and replace electro-mechanical equipment
• Diagnose issues and implement effective solutions
• Service equipment including cash registers, coin changers, alarms, and POS systems
• Complete service requests and maintenance tasks in a timely and professional manner
• Review work orders, manuals, and technical drawings
• Utilize testing devices, hand tools, and power tools
• Follow all safety procedures and company protocols
• Participate in a 24/7 on-call rotation
• Travel overnight 30–40% for installations, repairs, and upgrades
• Maintain accurate documentation using company systems and mobile tools

Requirements

• Mechanical aptitude and troubleshooting skills
• Ability to work independently and be a strong problem-solver
• Strong attention to safety and adherence to safety protocols
• Willingness to participate in a 24/7 on-call rotation
• Ability to travel 30–40% overnight
• Good driving record
• Proficiency with computers and smartphones
• Ability to travel and possessing air travel documents, i.e., REAL ID, Passport, etc.

• Experience with POS systems (Verifone, NCR)
• Experience working with alarm systems
• Experience troubleshooting electro-mechanical equipment
• Ability to complete service requests professionally and efficiently
• Ability to review work orders, manuals, and technical drawings
• Experience using testing devices, hand tools, and power tools
• Willingness to support installations/upgrades in other regions

Benefits

• Paid Time Off
• 401(k) Retirement Plan
• Health Care
• Dental Insurance
• Vision Insurance
• Overtime Pay
• On-the-Job Training
• Per Diems
• Growth Opportunities