Evening Receptionist M-F 4pm-9pm
Merriam Gardens Healthcare & Rehab Center
Job Description
Job Description
Job Summary
The ideal receptionist will have skills in auditing, compliance and excellent coordination between all departments.
RESPONSIBILITIES
- Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
- Resolves customer requests, questions and complaints; provides information to improve customer service.
- Serves as liaison between residents and other departments.
- Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
- Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
- Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
- Arranges for consults for residents annually or as needed.
- Serves as role model to foster superb customer service.
- Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
- Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;
- Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.
- Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.
- Announces notifications over public address system.
- Updates resident directory including resident’s names, room locations, and telephone extensions.
- Arranges for service of office equipment.
- Passes out and collects employment applications.
QUALIFICATIONS
- High school Diploma required.
- Proficiency with Microsoft office: Word, Excel and Outlook.
- Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.
BENEFITS
· 401K
· Annual evaluations
· Dental insurance
· Disability insurance
· Electronic documentation
· Employee appreciation events
· Health insurance
· Life insurance
· Modified Comp
· Paid time off
· Vision insurance
Vacancy posted 5 days ago
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