Group Sales Manager

Group Sales Manager – Hard Rock Hotel San Diego

Where Legendary Hospitality Meets Unmatched Energy

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Coury Hospitality has an exciting opportunity for a Group Sales Manager at Hard Rock Hotel San Diego, where iconic hospitality, high-energy experiences, and exceptional service come together in the heart of downtown San Diego's Gaslamp Quarter.

As a Group Sales Manager, you'll be a driving force behind the hotel's group business, building meaningful client relationships, securing new opportunities, and delivering a seamless experience from the first inquiry through the final farewell.

What You'll Do

• Drive group sales and revenue by proactively soliciting and securing new business while cultivating existing accounts and market relationships.
• Build lasting client partnerships through personalized service, thoughtful communication, and a genuine understanding of each client's needs.
• Own the sales journey from lead response and qualification through closing, pre-arrival planning, event execution, and post-event follow-up.
• Respond to all calls, emails, and leads promptly, with a commitment to responding to leads within 24 hours.
• Identify new business opportunities through networking, market research, technology, industry associations, and community involvement.
• Maintain accurate account, activity, and revenue information to support effective forecasting and business planning.
• Collaborate closely with Catering and hotel operations to ensure exceptional event execution and an effortless client experience.
• Be highly visible and engaged on property, greeting groups upon arrival and remaining connected throughout their event to ensure every detail is running smoothly.
• Follow up after each function to reinforce relationships, celebrate successes, and address opportunities for improvement.
• Participate in BEO meetings, sales meetings, customer events, site inspections, and property initiatives.
• Support sales initiatives, reporting, shows, training, and other strategic priorities as directed by the Director of Sales & Catering.
• Represent Hard Rock Hotel San Diego with confidence, professionalism, and pride at every client interaction.

What We're Looking For

• Have previous sales experience, preferably within hospitality, hotel, meetings, events, or a luxury service environment.
• Are a confident negotiator, influencer, relationship builder, and closer.
• Have an innate passion for delivering 5-star service and exceeding client expectations.
• Thrive in a fast-paced environment and bring a flexible, can-do attitude to every challenge.
• Are exceptionally organized, detail-oriented, self-motivated, and skilled at managing multiple priorities.
• Communicate clearly and confidently with clients, colleagues, and leadership.
• Remain composed, resourceful, and solutions-focused under pressure.
• Are financially driven and committed to achieving and exceeding revenue goals.
• Take genuine pride in producing high-quality work and following through on commitments.
• Are comfortable learning and utilizing technology, including Microsoft Office and hotel sales systems.
• Demonstrate resilience, adaptability, and a willingness to embrace change.
• Are available to work evenings, weekends, and holidays as business and client needs require.

Why Hard Rock Hotel San Diego?

• Be part of an iconic lifestyle hotel in the heart of San Diego's Gaslamp Quarter.
• Represent a globally recognized brand where music, culture, and hospitality create unforgettable experiences.
• Join a team of passionate Experience Curators who believe extraordinary service starts with authentic human connection.
• Collaborate across Sales, Catering, and Operations to create memorable group experiences from arrival to departure.
• Grow your career with Coury Hospitality, where partnership, development, service excellence, and an uncompromising commitment to quality are at the heart of what we do.

Ready to Make an Impact?

If you're a relationship-driven sales professional who thrives on creating exceptional experiences, exceeding revenue goals, and turning clients into lifelong partners, we want you on our team.

Come make your mark at Hard Rock Hotel San Diego and help us create experiences that are truly legendary.

Here's the Core of Coury Hospitality:

We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know…

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company's use of the personal information it collects, receives or maintains for the business purposes identified above.