Account Manager (Hybrid)

AMBA is seeking a talented Account Manager to join our growing Client Engagement Team! We are looking for someone with strong teamwork, problem-solving, and communication skills who thrives in an agile, team-oriented environment.

About AMBA

Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits
• Annual Bonus Program
• Corporate 401k Matching
• Generous time off including vacation days, 10 paid company holidays, and paid parental leave
• Sick time that can be used for both physical and mental wellness days
• Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events
• Free, confidential counseling and support through our Employee Assistance Program (EAP), available to all employees and their families
• Support & development to cultivate your knowledge and continuing education to support your professional designations
• Business casual dress code
• Hybrid work arrangement

About the Role

Account Managers develop and foster long-term strategic relationships with a portfolio of clients, and are responsible for retaining, servicing, and expanding key accounts. Account managers direct collaboration across the firm to provide comprehensive product and service solutions the meet the client's needs. As an entry-level individual contributor, an Account Manager is ready to apply the knowledge acquired via an advanced education and/or prior experience and to start to develop professional skills with the help of a manager and more experienced team members.

The Day-to-Day

• Maintains relationships with complex clients, prospects, client teams and producers to provide best in class service and drive growth.
• Serves as a client contact for day-to-day needs and answers standard client questions to improve the client experience.
• Demonstrates knowledge of changing market conditions and understands and complies with all compliance, professional and transparency standards to better serve clients.
• Manages and records all activities in the Client Management system to ensure timely follow up by the client, carriers, client team and delivery of final policy.
• Answers inbound customer calls and provides ongoing service and account maintenance for multiple programs and/or products.
• Makes outbound retention and service calls for assigned programs.
• Contributes to the growth and retention of a program.
• Ensures that all regulatory, compliance and transparency requirements are met and complies with all internal policies and procedures.
• Other duties as assigned.

Requirements

• Prior Insurance Industry experience preferred.
• Resident and non-resident Property & Casualty license required. If not licensed, must be able to obtain within 45 days of employment.
• Excellent written and verbal communication skills.
• Demonstrates strategic thinking & ability to work well in a team environment.
• Excellent organizational and time-management skills to manage multiple tasks.
• Detail oriented to ensure accuracy.
• Demonstrates problem solving skills.
• Basic computer skills and the ability to navigate through multiple systems without assistance.

AMBA is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture, attracting top talent with shared values and forming the foundation for a great place to work.