Part-Time Passenger Services Agent

Part-Time Passenger Service Agent

Emery Air, LLC. is seeking several part-time passenger service agents to join our team. This is a non-benefit-eligible position with a varying schedule that will require flexible availability.

Essential Duties And Responsibilities

• Inspect and verify passenger documentation for international and domestic flights.
• Checks passengers in at ticket counter and gate and distributes boarding passes for outgoing flights.
• Checks passenger baggage and places bag tags on them at the ticket counter for the appropriate destination.
• Make announcements regarding flight activities at the gate or over the airport's general PA system.
• Manage passenger baggage processing including handling and fee calculation if applicable.
• Handle customer complaints regarding ticketing and baggage handling when problems arise (i.e., lost baggage, lost/misplaced tickets, canceled or delayed flights).
• Answers customers' inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance.
• Assist ramp service agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
• Comply with all federal, state, municipal, airport authority, and carrier security requirements.
• Operate equipment to include jetway, computer keyboards, and carrier specific reservation/ticketing software.
• Performs other duties as assigned.

Education And Experience

• Must possess at least a high school diploma or GED is required.
• Previous ticket reservation experience is preferred.

Job Requirements

• Must be 18 years of age or older.
• Must have the ability to clear/maintain a fingerprint based, 10-year criminal background check as necessary for FAA, TSA, and port authority and be able to obtain/maintain airport security clearance.
• Must be able to pass pre-employment drug and alcohol screening.
• Greet and assist all passengers in a prompt and friendly manner.
• Must have the ability to learn airline specific airline computer reservation/ticketing software.