Valet Captain

Job Description

Job Description

About Us: 

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position: 

Our valet captains are the heart of our operation, responsible for creating engaging and memorable experiences for our guests. As a valet captain, you'll work in a fast-paced, team-oriented environment where you'll have the opportunity to showcase your excellent communication, problem-solving, and leadership skills. You will assist the management team in leading and coordinating events in a dynamic and fast-paced environment and uphold our company core values of accountability, communication, family, exceptional service, and profitability. Other responsibilities include:

Accountability

• Lead a team of customer service staff while maintaining a positive work environment.
• Delegate parking and retrieval of vehicles; provide rest and meal breaks as needed; and distribute tips according to company policy.
• Act as a liaison between the management and customer service teams.
• Promptly and safely park and retrieve vehicles following company policies and procedures. 
• Maintain accurate records of parked vehicles and ensure keys are securely stored.
• Adhere to company policies and safety guidelines at all times.

Communication  

• Greet guests warmly and professionally, establishing a positive first impression.
• Effectively communicate parking procedures and fees to guests.
• Assist customers with any questions or concerns they may have and handle any issues in a calm and professional manner.
• Coordinate with fellow team members to ensure efficient service delivery.

Family  

• Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family. 

• Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department.

Exceptional Service

• Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns.

• Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations.

• Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash.

• Provide additional customer service assistance as needed, such as carrying bags or assisting with directions.

Profitability

• Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately.
• Report any maintenance issues or equipment malfunctions promptly to minimize downtime.

About YOU:

To work at our company, you should possess the following experience and attributes:

• High school diploma or GED.
• Excellent communication and interpersonal skills.

• Ability to remain calm and effective in high-pressure situations.

• Excellent problem-solving and decision-making abilities.

• Attention to detail and organization.

• Physical ability to move quickly and lift heavy items (up to 50 lbs.)

• Previous valet or customer service experience is a plus.

What We Can Offer You for All Your Hard Work:

• Vacation/Sick Based on a Pro-Rated Basis
• Holiday Based on Hours Worked
• Discount programs

ACE Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)