OEM Service Porter

Job Description

Job Description

The OEM Service Porter is responsible for supporting vehicle inspection, documentation, staging, delivery coordination, and physical delivery of units at assigned rail yard/Distribution locations. This role is critical to meeting Ford SLA requirements, ensuring vehicle condition accuracy, and maintaining safe, efficient yard operations. While core responsibilities apply to all locations, certain duties may vary based on yard layout, operational flow, and local requirements.

Porters may be rail-yard based (reporting directly to a rail yard) or hub-based (reporting to a hub prior to arriving at the rail yard), depending on location and operational need.

Schedule: Monday-Friday, 7:00am-3:30pm; possibility of evenings & weekends may be necessary as business needs require

Compensation: $18-$20/hr

Essential Job Duties

• Vehicle Location & Coordination : Locate and coordinate vehicles for delivery, car haul support, and post-service verification.
• Vehicle Inspection & Documentation: Conduct pre-delivery inspections, identify and document vehicle damage, and follow required escalation and BOL procedures.
• Bill of Lading (BOL) Management: Prepare, complete, manage, and submit all required BOL documentation in accordance with SOP.
• Tagging & Staging: Apply required hang tags and stage delivery-ready vehicles per yard guidelines.
• Communication & Escalation : Communicate vehicle status and operational issues with Dispatch and Logistics, escalating risks to delivery or SLA performance.
• SLA & Operational Support: Support SLA compliance through onsite operational assistance, extended hours when needed, and corrective actions as directed.
• Safety & Compliance: Follow all safety standards, rail yard rules, and professional conduct requirements at all times.
• Trash, Contraband, & Yard Issues: Identify, document, and report yard hazards, vehicle issues, trash, or contraband according to escalation procedures.
• Additional Duties: Support general yard operations, driver assistance, gate processes, and all OEM and site-specific SOPs as assigned.
• Location-Specific Responsibilities: Complete yard-specific reporting, documentation, vehicle tracking, and facility checks based on assigned location.

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• Must be 21 years of age
• High School Diploma or Equivalent
• Must have a Valid Driver’s License
• Must have a clean Motor Vehicle Report
• Must be able to pass a pre-employment drug screen and background check.

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Strong attention to detail and documentation accuracy.
• Ability to communicate clearly and professionally with drivers, management, and partners.
• Ability to effectively use a smartphone and laptop, including multiple software applications.
• Ability to deliver exceptional customer service.
• Ability to work outdoors in varying weather conditions.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Outdoor work in varying weather conditions.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to walk long distances and stand for extended periods.
• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time .