Fingerprint Technician

Job Description

Job Description

Fingerprint Technician

Part Time 12 hours/week

$18/hour

Flexible but consistent weekly hours, between 8am-4pm M-F

Job Summary

Are you a “People Person’s People Person”? True North Goodwill is hiring a Fingerprint Technician to perform background study fingerprint processing using IdentoGO equipment. This is an opportunity to build your resume by gaining unparalleled customer service experience with an extremely diverse population and making a significant impact in your community. A great introduction to the healthcare field and high-level service industry.

True North Goodwill adheres to an “open climate” work environment, and we pride ourselves on following our mission and values of Truth, Respect, Understanding, and Excellence. True North Goodwill works hard to “Transform lives through the power of learning and career development.”

True North Goodwill is an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Duties and Responsibilities

As Fingerprint Enrollment Specialist, you’ll be responsible for :

• Being a welcoming presence for fingerprint enrollment customers
• Following instruction of and providing updates to the Director of Business Services
• Communicating identification and payment processes calmy and clearly to customers
• Physically guiding customer’s hands gently but confidently through the entire fingerprinting process
• Following the strict safety and legal processes of IdentoGO and True North Goodwill
• Preforming regular diagnostic checks on enrollment tablet
• Consulting IdentoGO Partner Support and Tech Support via phone call when equipment errors arise

Required Skills and Abilities

• A high comfort and confidence holding and guiding customer’s hands and fingers
• Punctuality and strict attendance
• Excellent verbal communication skills
• Ability to communicate clearly and consistently across all cultures, ages, and abilities
• High attention to detail
• High standard for a clean, safe, and welcoming environment
• Maintain a positive, patient, and can-do attitude
• Strong customer service skills
• Must have the ability to learn and retain enrollment processes and requirements

Education and Experience

• No education credentials necessary
• Fingerprint enrollment experience not necessary, but strongly preferred

Physical Requirements

CONSTANT: Standing. Direct and close quarters customer interaction, including constant holding and touching of customer hands. Constant verbal communication.