Service Director

Are you ready to lead, inspire, and drive performance?

Honda of Oakland is looking for an energetic, results-driven Service Director to lead our Honda Service Department to the next level!

This is an exciting opportunity for a proven automotive service leader who knows how to build high-performance teams, maximize profitability, elevate customer satisfaction, and create a culture of accountability and excellence.

We aren't just looking for someone to manage a service department. We're looking for a leader who can inspire people, develop talent, drive results, and make a lasting impact.

What We Offer:

• Health, Dental, and Vision offered after 90 days
• Each year we look to provide the very best insurance we can offer.
• 401k provided by Empower
• Ancillary insurance provided by Allstate
• FSA offered.
• Life Insurance provided for and paid by Cardinale Automotive Group.

Responsibilities:

• Lead and motivate all service personnel, marketing and profitability of dealership Service Operations
• Train all advisors, technicians and valets on dealership procedures
• Drive customer satisfaction, retention, and loyalty
• Observe, encourage and inspire all Service Employees to secure customer loyalty
• Forecast sales, gross profits and expenses
• Maintain an at or above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
• Establish clear performance goals and hold the team accountable for results
• Hold weekly departmental meetings and set sales and service goals
• Interact with outside vendors and other dealership management
• Other duties may be assigned

Qualifications:

• Proven leadership experience in an automotive dealership service department
• Ability to be analytical, problem solve and multi-task
• Self-motivated enthusiastic presence in a team environment
• Exceptional communication, leadership, and organizational skills
• Consistent and stable work history
• Valid driver's license and clean driving record
• Professional appearance and work ethic
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Able to work with little supervision

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long-lasting relationships. This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.