Program Manager, Operations Support

Program Manager, Operations SupportAustinNearest Major Market: AustinThe Associate I, Operations Support, supports new business implementations and operational continuity across multiple sites. This position operates under the direct guidance of a Senior Team member, with more than 50% of oversight and mentorship provided to ensure success.The Associate I partners with engineering to develop detailed process flows and layout plans, participates in performance improvement and crisis management support, and attends operational reviews for RFPs and implementation tollgates. Partner in hyper-care support for relocations, application migrations, and new launches, while helping to manage UAT and volume stress testing. This role serves in flexible operational support capacities to maintain continuity during hiring gaps or backfill transitions, and actively engages in DQP sessions and cross-functional planning forums to gain experience and contribute to successful outcomes.As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.Education & Experience: Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, or related field (or equivalent experience). Experience: 0 to 2 years of experience in operations, logistics, or program management. Strong analytical and problem-solving skills with attention to detail. Experience with process engineering, operational enablement, or system testing preferred.Analytical and problem-solving skills, with the ability to translate data into actionable strategies. Ability to manage multiple priorities across concurrent projects. Familiarity with Lean, Six Sigma, or Kaizen methodologies is a plus. Partner with team members to build capability and ensure continuity.Willing to work evenings and weekends as needed. Performs other duties as assigned. Support overall stabilization objectives within the operations support team.Computer Skills: Proficient in Microsoft Office (Excel, Word, and PowerPoint) Demonstrated proficiency in knowledge of applicable WMS systems Language Skills: English (reading, writing, verbal) Other: Strong attention to detail accuracy Good organizational and personnel skills Good communication skills, written and oral Able to work flexible schedules, including nights and weekends, as required by the operation Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.Physical Demands: Frequently – Sitting / Bending / Walking and Standing Ability to Lift/Carry and Push/Pull 21-50 pounds Reach above shoulder, reach outward, squat, or kneel. Physical Requirements: While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to lift, bend, stoop, reach, and climb. Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported. Must be able to travel by plane and/or automobile.Work Environment: While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Typically warehouse work environment but could include manufacturing and transportation locations. Ability to work in a construction environment.For this position, the expected base pay range is $80,000.00 – $110,000.00 Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.