Program Manager, QA Operations | B&OP | Austin, TX or Irvine, CA

Team Name: Quality Assurance Job Title: Program Manager, QA Operations | B&OP | Austin, TX or Irvine, CA Requisition ID:

R026608

Job Description: YOUR MISSION AND ABOUT BLIZZARD QUALITY ASSURANCE (QA) At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes, including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration, and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision. The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players. It’s a responsibility shared across the company – and its undisputed heart and soul is Blizzard QA. Blizzard QA is a close-knit team; we care about iteration, problem-solving, and succeeding as a group. We genuinely love what we do for a living and expect the same from everyone who joins us! This role is anticipated to be a hybrid work position, with some work on-site and some work from home. The home studio for this role is Austin, TXor Irvine, CA.

JOB SUMMARY

The Program Manager is an experienced professional who leads quality assurance programs, services, and initiatives across multiple products and platforms. This role is responsible for driving delivery excellence, ensuring effective collaboration with cross-functional teams, and supporting business goals through quality insights and program execution. The Program Manager partners closely with development leads, product teams, and regional partners to manage schedules, risks, requirements, and KPIs throughout the software development life cycle (SDLC). They lead continuous improvement efforts, develop reporting tools and influence change, and play a critical role in driving program success and delivering high-quality player experiences.

WHAT YOU BRING TO THE TABLE

Manage QA programs, services, and initiatives across multiple products and platforms, ensuring delivery excellence and timely reporting. Lead and support cross-functional projects and initiatives with internal teams and regional partners, managing schedules, scope, risks, and KPIs. Drive continuous improvement efforts and adoption of best practices across teams. Develop reporting metrics and create visualizations to inform quality and business outcomes. Facilitate meetings to communicate updates, influence change, provide training, and support decision-making. Collaborate closely with development leads and deliver high-impact quality-related services. Foster a culture of trust, inclusivity, and cross-team collaboration. Ensure requirements and risks are actively managed throughout the software development life cycle (SDLC). Contribute to master test plan development and QA strategy alignment. Assist in creating the development of knowledge and skills in others through training, mentoring, and constructive feedback. Performs other duties as assigned.

MINIMUM REQUIREMENTS

Experience Minimum 5 years experience in QA, Engineering, Product/Program Management or a similar role is required. Experience performing as a scrum master, product owner, or program manager. Experience in coaching scrum teams and stakeholders on new ways of working, including known methodologies and new trends in software development and project management. Experience leading teams or projects where there is a direct or indirect leadership role. Knowledge & Skills High School diploma or equivalent required. Bachelor’s Degree in a related field preferred. Ability to follow defined project management processes, organize software development teams, establish a welcoming working environment (office and remote). Knowledge of Confluence, JIRA, Microsoft Office apps (including Project and Visio). Experience in coaching scrum teams and stakeholders on new ways of working, including known methodologies and new trends in software development and project management. Ability to solve unexpected problems, prioritize work for a cross-functional team, identify and mitigate risks in a fast-paced environment. Excellent verbal and written communication skills. Ability to tailor presented information for the appropriate audience.

EXTRA POINTS

Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments. Experience with software development and testing methodologies and tools. IT or software testing certifications. Coding knowledge: XML/HTML, JavaScript, Python, Java, C/C++/C#, SQL Certifications: PMP, Scrum Master and/or Product Owner, ISTQB. Familiarity with Blizzard Entertainment line of products and services. High level of gaming knowledge and/or skill. Passion for Blizzard’s line of products and services. Your Platform Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. ( a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android. Our World Activision Blizzard, Inc., is one of the world’s largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet! Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! The video game industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics. Rewards We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including: Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance; 401(k) with Company match, tuition reimbursement, charitable donation matching; Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave; Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others; If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance. Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting In the U.S., the standard base pay range for this role is $29.81 - $55.14 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable. #J-18808-Ljbffr Activision Blizzard, Inc.