Patient Service Rep I

Patient Service Rep I

The Patient Service Representative I (PSR I) plays a vital role in delivering a seamless and positive experience for all patients at Axia Women's Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axia's commitment to quality, compassion, and efficiency.

Essential Functions

• Answers patient calls in a calm, courteous, and professional manner
• Schedules patient appointments paying attention to detail on appointment type and provider
• Gathering and entering/updating demographic and insurance information
• Provides excellent patient experience over the phone

Can include other duties:

• Greets patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.
• Notifies appropriate personnel to meet and escort patients to the exam room.
• Promptly and professionally routes phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieves and appropriately routes any messages from the answering service.
• Courteously screens solicitors for relevance to care center's needs.
• Performs registration functions for new or existing patients and activates patient files.
• Effectively collects and records copayments as required.
• Verifies patient insurance eligibility and clearly communicates benefit limitations.
• Assists with scheduling patient appointments and follow-up visits.
• Ensures accurate and detailed documentation of patient encounters.
• Provides additional support to patients and medical staff as needed.
• Works collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Ensures compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).
• Adheres to practice policies, procedures, and protocols.
• Participates in team meetings and contributes to quality improvement initiatives.
• Demonstrates commitment to the organization's mission, vision, and values by embodying its principles in daily activities. Upholds high standards of ethical behavior, integrity, and professionalism.
• Actively contributes to creating a positive work environment that aligns with the organization's goals and objectives.
• Other duties as assigned.

Supervisory Responsibilities

• N/A

Skills

• Excellent customer service skills, including written and verbal communication.
• Ability to multitask and work in a fast-paced environment.
• Compassionate and empathetic attitude towards patients.
• Strong time management skills with the ability to prioritize tasks and patients efficiently.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and able to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Experience and Education

• High School diploma or equivalent required.
• Medical Receptionist/Patient Service Representative experience preferred, but not required.
• Prefer previous phone center experience

Full Time Benefits Summary:

• Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
• Immediate 401(k) contribution option with employer match after one year.
• Generous PTO offering with additional time off for volunteering
• Access to Axia providers at little to no cost through Axia's medical insurance.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law

Pay or shift range: $18 USD to $21 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals without regards to gender, race, ethnicity, ability, or sexual orientation and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.